This profile has been claimed by the business owner or representative.
Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hard to get in the room with the Key Card, bathroom door was very dirty, under the bed had trash looked liked it never been cleaned, under the AC unit dirty, mattress was old, torn and stained. Elevator did not work stair way was dirty.
Business response:
Dear Nancy, Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. Your concerns regarding cleanliness, the key card, and the condition of the facilities are important to us, and we will address them with our housekeeping and maintenance teams. We are committed to improving our services, and we hope you will consider giving us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Tengan en cuenta que este hotel ofrece estadia extendida y por ende las personas dejan su aroma en las habitaciones, desafortunadamente me toco una habitación con un fuerte olor a orina animal y ese olor particular a encerrado, podrían echarle mas ganas a ese tema, uno paga para ir a descansar no para ir a lidiar con cosas como esta, no volvería a ir honestamente, a menos que tengan un cambio radical.
Business response:
Dear Kieffer, We sincerely apologize for the discomfort you experienced during your stay. Providing a pleasant environment is our priority, and we regret that the room did not meet your expectations regarding cleanliness and odor. Your feedback is invaluable, and we assure you that we are taking steps to address this issue effectively. We understand the importance of a refreshing and restful stay for our guests and will make every effort to ensure a significant improvement. Please consider giving us another chance in the fut... read more
Awful. The lady at the desk was very nice. I had traveled long and she said they had no public restroom but she allowed me to use hers. Got to our room and it wasn't ready. It appears they began to clean it and forgot to finish it. Trash on counter, bed stripped. No maid service there no other room so she refunded us and apologized. The windows throughout the hotel were so dirty and many of them did not shut and were not in place. So what does that say about heating and cooling and safety? Will never consider staying in this... read more
Business response:
Dear Diana, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We appreciate your kind words about our staff's hospitality. However, we regret the inconvenience caused by the condition of your room and the cleanliness of the windows. Your feedback is important, and we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements. We apologize for the oversight and hope to have the opportunity to regain your trust in the future. Sincerely... read more
Texas trip This was one of the worst places I ever stayed in a long time. Will never go there again.
Business response:
Dear Greg, Thank you for being our guest. We're truly sorry to hear about your disappointing experience during your stay. Providing exceptional service and accommodations is our priority, and we regret falling short of your expectations. Your feedback is invaluable, and we are committed to addressing any issues to improve the quality of our guests' experiences. We understand your decision not to return, but we sincerely hope to have the opportunity to regain your trust and provide you with a much-improved stay in the future.... read more
The hotel is older and has not had many updates or improvements. It appears to be a location that construction workers occupy or live in for extended periods of time. The bed was surprisingly comfortable but the sheets were old and scratchy. It is dog friendly but the smell in the halls and rooms was nasty, also smelled of marijuana. There was no breakfast, no ice machine, no dishes in the kitchenette unless you requested and paid for them. Will not return.
Business response:
Dear Kelly, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Save your money Was not the best experience. We had to switch rooms the first day we got there because room was dirty . Second room was ok but still had to buy bleach spray for the showers and wipe down everything. The exit by our room smelled like weed. There was no cleaning crew.
Business response:
Dear Brittany, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Our room was not clean. Trash had not been taken out from prior use. The door would not shut completely so it would not lock. The floor was sticky. The front desk staff was very kind and hard working.
Business response:
Dear Jana, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the g... read more
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.