This profile has been claimed by the business owner or representative.
Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Refrigerator leaked,ppl hanging out in the lobby drinking and making sexual advances,socks,food and business cards under the bed, shower not clean
Business response:
Dear Shanta, Please accept our apologies for the difficulties you encountered when you were here. Our housekeeping team works hard to keep the area clean and fresh, and we regret if they missed some spots. Also, our maintenance and technical team is working on your suite's refrigerator and will fix it soon.We never promote any illegal activities in and around our hotel. Please allow us to improve this experience and regain your trust on your next visit to our hotel. Sincerely, Hotel Management
Business response:
We here at the Extended Stay America Lubbock SW would like to apologize for not meeting your expectations. Please allow us another opportunity to be your "home away from home."
The property is run down and there is apparently no maintenance being done. Carpet is pulling up in several spots, the elevator sounds like there’s a huge problem with it, lights are out, etc. The grounds are completely trashed. It’s apparent that they are collecting all the money they can and then will close the property.
Business response:
Dear Frank, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Sincerely, Hotel Management
Business response:
We here at the Extended Stay America Lubbock SW would like to apologize for not meeting your expectations. Please allow us another opportunity to be your "home away from home."
Not safe and back door with keyed entry was propped open with a stool
Business response:
Dear Joshua, Thank you for choosing our hotel and for taking the time to provide your feedback. We are committed to providing our guests with a fulfilling stay, and we want to thank you for bringing this to our attention. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Ruff stay Staff nice hotel clean but the whole floor smelled like weed in a non smoking hotel and people were loud all night didn't sleep much .
Business response:
Dear Allen, Thank you for choosing our hotel and reviewing your stay. We are happy to read about the enjoyable aspects of your time with us. However, we apologize we failed to meet all your expectations. It is disappointing to read your experience was disrupted by some inconsiderate guests, and although smoking is allowed in some areas of our hotel, it should never inconvenience our non-smoking guests. Please know that when made aware of such troubles, our front desk associate will happily resolve the issue to your satisfact... read more
Stopped up toilet, dirty linens and no towels
Business response:
Dear Melissa, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. Please know our front desk is staffed around the clock and is happy to assist you while you are here. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
This was by far the nasiest hotel i have ever stayed in. Every little thing was just gross. The bed was UNBELIEVABLY uncomfortable
Business response:
Dear Katelin, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,270 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.