Extended Stay America - Lubbock - Southwest

Fred 

on Expedia

10 years ago

Volleyball Tournament The Maintenance guy was the hotel clerk......The Bathroom was filthy...carpet was dirty....the TV did not work.... The sheets and mattresses were also dirty....Had to move to a different hotel...No clerk in the front when we checked out.. 

Santana 

on Expedia

10 years ago

Will not be staying here again.. I booked a room with ONE QUEEN bed since it was me and my husband staying. I was given a room with two full size beds. The room was not clean, drip marks down the walls, two roaches found on the floor, a dirty bathroom sink, even found a dried up piece of shredded cheese in the sheets (just got in that night at 11pm and had not eaten in the bed so it wasn't us.) The halls smelled like a mix of pet urine and ashtrays. And the stairs and elevator are down the smoking hall way. (We were on the ... read more

mary 

on Expedia

11 years ago

AVOID. Avoid AVOID Filthy room and towels. Cleaned room myself as no other hotel available 

So So Place 

on Expedia

11 years ago

Average at Best Was supposed to have queen size bed in room, was given a room with a double bed. there were boxes left in hallway overnight, hallway smelled of smoke and was dirty. 

Anonymous 

on Expedia

11 years ago

Room was dirty asked for to be cleaned and never was 

Anonymous 

on Expedia

11 years ago

My door key system would not work upon arrival. My door key would not work upon arrival. I was told maintenance would address the problem the next day. They never did. 

fatty 

on Expedia

11 years ago

Rooms / counter tops stained parts broken Check in person not much knowledge of area and areas to eat 

becca 

on Expedia

11 years ago

First room smelled like smoke and windows were open, half a beer left on table by someone, dirty towel. Changed room which still smelled a little like smoke. No clean towels available at desk second day 

B 

on Expedia

11 years ago

GET A ROOM. SOMEWHERE ELSE. ROOM WAS NOT CLEAN. SHOWER WAS NOT CLEAN AND DIDN'T WORK WELL. THE KEYS DIDN'T WORK ON THE SECOND DAY (3 DIFFERENT TIMES) AND THE FRONT DESK HAD TO RESET THEM. THE PHONE IN THE ROOM WAS INOPERABLE. WHEN WE WERE LOCKED OUT OF OUR ROOM DUE TO THE KEY ISSUE, NO ONE WAS AT THE FRONT DESK. WE TRIED TO CALL FROM THE LOBBY, BUT THAT PHONE WAS INOP AS WELL. ROTTEN HOTEL. WE WILL NEVER STAY THERE AGAIN.