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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My door key system would not work upon arrival. My door key would not work upon arrival. I was told maintenance would address the problem the next day. They never did.
Rooms / counter tops stained parts broken Check in person not much knowledge of area and areas to eat
First room smelled like smoke and windows were open, half a beer left on table by someone, dirty towel. Changed room which still smelled a little like smoke. No clean towels available at desk second day
GET A ROOM. SOMEWHERE ELSE. ROOM WAS NOT CLEAN. SHOWER WAS NOT CLEAN AND DIDN'T WORK WELL. THE KEYS DIDN'T WORK ON THE SECOND DAY (3 DIFFERENT TIMES) AND THE FRONT DESK HAD TO RESET THEM. THE PHONE IN THE ROOM WAS INOPERABLE. WHEN WE WERE LOCKED OUT OF OUR ROOM DUE TO THE KEY ISSUE, NO ONE WAS AT THE FRONT DESK. WE TRIED TO CALL FROM THE LOBBY, BUT THAT PHONE WAS INOP AS WELL. ROTTEN HOTEL. WE WILL NEVER STAY THERE AGAIN.
Spend the extra $20... You pay for what you get! Spend the extra $20 for another chain hotel. The room was not clean, and overall hotel seemed unkempt. No amenities in room...
Business response:
Amy - Thank you for taking the time to tell us about your experience. We are very sorry that you did not have a pleasant stay and that our hotel's level of cleanliness did not meet your expectations. We will be working with our housekeeping staff to make sure all areas of our hotel are being cleaned to our standards. Thank you again for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible We had an awful experience. The entire hotel (including our room) smelled like smoke, when it was supposed to be non-smoking. There were things falling apart (literally off the walls) in the room and bathroom, not to mention how gross it was!! I wouldn't sit in that bathtub if you paid me & I walked with my sandals everywhere. The floors were sticky.
Business response:
Maci - We appreciate you taking the time to write a review of your experience with us. We strive to provide our guests with all the comforts of home, so we are disappointed to hear that your room was not cleaned properly and that you experienced maintenance issues. We will be working with our housekeeping staff to make sure every room is cleaned properly. We are also meeting with our maintenance engineer to address the issues in your room. We appreciate your comments, as it will only help us to improve. We would love to have... read more
Rough around the edges Window would not close and the window screen was in the room. The floor and carpet were sticky. The hallway smelled of smoke.
Business response:
Brenda - Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the window issue in your room and that our flooring did not meet your expectations. Your comments were reviewed by our staff and we will be working to ensure our floors are cleaned to our standards at all times. We are also meeting with our maintenance engineer to address the window issue. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the ... read more
disappointing we had to be moved to another room, we had to go get a key almost every day because our key would not work from day to day. the beds and sheets had stains on them, we had to asks for the dishes that they said was in the rooms, I need to extend my time by a night, went down to the desk and could not find anyone, called the number to get ahold of the desk worker and it sent me to the reservation line and they called the hotel and could not get anyone, had to wait until the morning to do so.
Business response:
We appreciate you bringing your experience to our attention. We are disappointed to hear that you did not have a positive stay with us. Please accept our apologies. We will be working with our front desk staff to ensure that our keys are programmed correctly and that we are always available to our guests. We will also be meeting with our housekeeping staff to make sure that each room is being cleaned and stocked to our standards. Thank you again for bringing this to our attention. It would be our pleasure to have you stay wi... read more
Nasty Got bed bugs. Not comfortable at all. Seemed very slimy. Would not recommend this to anyone. Outside looks nice very deceiving inside.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,236 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.