Extended Stay America - Lubbock - Southwest

Godwin 

on Expedia

8 years ago

Cockroach infested My family and I were the only residents thrown out of your hotel after a 3-month prior reservation simply because you were "overbooked". You sent us out to another hotel where we were locked out after the first night. We were forced to come back to your hotel like refugees. When I tried to complain your Manager threatened to call the police on me. You need to explain why you had to impose this kind of suffering and shame on me and my family just because we reserved 2 rooms for the Texas Tech graduation cer... read more

Dan 

on Expedia

8 years ago

Basic, no frills An updated old hotel with few amenities. Room is Spartan and smelled of smoke. Rooms didn't even have hangers. We pre-booked since someone we were meeting in Lubbock had booked also. Should have check ratings. Better to spend the extra $10/ night for hotel around the corner. 

Salvador 

on Expedia

8 years ago

Elevator makes weird noises and smelled room floor was dirty and the room had a weird smell. 

Jeffrey S 

on Expedia

8 years ago

Pictures deceiving Outdated and had a fowl odor in the room. No amenities, blow dryer, common ice machine, etc. Will never return. 

Anonymous 

on Expedia

8 years ago

Wouldn't stay again. The only room available was on the 3rd floor. The elevator was out of service! Our group included one person with a sprained ankle and another with a broken toe. This was a challenge. Also, the sink bowl was cracked and the tub drain was coated in silicon rather than a decent repair. 

family of four 

on Expedia

9 years ago

Yuck! Never again! I opted for this hotel because we needed a kitchen. There was no way I was going to cook here. It was disgusting. 

ira 

on Expedia

9 years ago

smokey the room was smokey advise manger he came to close the window didn't offer togive us another room 

Ginger 

on Expedia

9 years ago

Hotel with a good location The staff was extremely courteous and friendly, however I stayed for 2 days and my room never got cleaned. When I first got to the room the bathtub had not been cleaned well and the heater unit screeched so loud it was hard to sleep. I think it was in desperate need of some repairs. I love the location, but probably will not stay here again. 

Mrita 

on Expedia

9 years ago

TTU graduation The location was in good proximity to our son's house. Unfortunately, the hotel was being remodel and a bit noisy. Though it's website advertises a fully-equipped kitchen with coffee maker, cooking utensils, dishes, and cutlery it was not until we settled in our room that we realized that there was a checkout system for these amenities and not included in the room - somewhat of an inconvenience....