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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
horrible stay Non smoking room had prior smoker, beds worn out, linen ripped, sink would not drain. Overall very dirty. Disgusting
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay.
College Graduation No Housekeeping/kitchen bare of any/all supplies/beds very uncomfortable/felt like I was @ Campground. Gather your trash & dispose of/gather dirty towels, bring to front desk, request more. Bathrooms(rusty/corroded hardware)noisy/deplorable for advertising. Disgusted/disappointed. Bathroom fan/inoperable/telephone did not work. Had to ask for hangers.
Not good Was not given room I booked. Wifi didn't work. Only clean room every 7th day. Had to turn in to front desk soiled towels and washcloths to get clean one. Room had foul smell.
Dirty I knew we were in trouble when I entered and saw how filthy the carpet was. I asked if there was a restroom available while I was registering and I was sent to the employee restroom where it was full of mops, and cleaning supplies. There were floor fans blowing, ceiling tiles missing! I thought they might be in a remodel but no signs indicating "excuse our mess". Beds were too soft. Not even a hair dryer in the room which you would think they would have with it advertising as an extended stay hotel. Best thing about th... read more
Don't stay here Hotel was very dirty, room had dead bugs all over the place.
Business response:
I appreciate you bringing your experience to our attention. I was disheartened to read about the cleanliness issues you experienced. Please accept our apologies. In response to your feedback, I am going to be meeting with our housekeeping staff to ensure that these cleanliness issues do not happen again and that our rooms are thoroughly inspected before guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the futu... read more
Worst hotel EVER Our non-smoking room smelled like someone was sitting in there smoking non-stop!! The carpet was sticking to our shoes and the shower curtain was covered in blood stains and pubic hair! I've NEVER been in a dirtier nastier facility in my life!!!
Ugh When I booked my room, Expedia only showed me a smoking room. That was the only room in town. I took it then it showed me non-smoking was available so I called and called. Expedia guy on the phone said he could note that I wanted non-smoking with no guarantee. I didn't get non-smoking when I got there. The guy who checked us in was not a front desk attendant but something else and didn't know what to do. He never even accessed a computer. Someone had given him some arbitrary instructions on what to do, with no leeway. Be... read more
Where do I begin? Upon opening the door to my room there was a an odor of stale cigarette smoke. The carpet was dingy, the counter tops were very worn out. As I enter into the bathroom the toilette ring is awefull and there are calcium stains and deposites on the shower knobs and they did not have the appearance of being cleaned.
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about our front desk staff; however, we apologize that your room was not properly cleaned to our companyâs high standards. Your comments were reviewed by the staff, and we will be retraining our staff on the proper way to clean rooms to make sure your experience is not repeated. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to e... read more
I expected better There is a saying you get what you paid for. This was one of the cheaper hotels but I didn't expect for there to be little hairs all over the shower. The hallways smelled and the fire alarm went off at night. The night staff was friendly (the girl) the male that worked there acted like it was a hassle to check me in.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.