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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroach infested My family and I were the only residents thrown out of your hotel after a 3-month prior reservation simply because you were "overbooked". You sent us out to another hotel where we were locked out after the first night. We were forced to come back to your hotel like refugees. When I tried to complain your Manager threatened to call the police on me. You need to explain why you had to impose this kind of suffering and shame on me and my family just because we reserved 2 rooms for the Texas Tech graduation cer... read more
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for the misunderstanding when walking you to another property. As this hotel’s manager, I can assure you that I have reviewed our walk process with staff to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Basic, no frills An updated old hotel with few amenities. Room is Spartan and smelled of smoke. Rooms didn't even have hangers. We pre-booked since someone we were meeting in Lubbock had booked also. Should have check ratings. Better to spend the extra $10/ night for hotel around the corner.
Elevator makes weird noises and smelled room floor was dirty and the room had a weird smell.
Business response:
Thank you for your recent review of your stay.I sincerely apologize that your room wasn't clean as it should have been. As this hotel’s manager, I can assure you that I have coached our housekeeping staff on proper cleaning procedures to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Pictures deceiving Outdated and had a fowl odor in the room. No amenities, blow dryer, common ice machine, etc. Will never return.
Wouldn't stay again. The only room available was on the 3rd floor. The elevator was out of service! Our group included one person with a sprained ankle and another with a broken toe. This was a challenge. Also, the sink bowl was cracked and the tub drain was coated in silicon rather than a decent repair.
Business response:
Thank you for your recent review of your stay. I am so disappointed that your room was repaired the way it was. Please accept my apology. I discussed your comments with the team, and we are remedying the situation. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Yuck! Never again! I opted for this hotel because we needed a kitchen. There was no way I was going to cook here. It was disgusting.
Business response:
I appreciate you bringing your experience to our attention. I was disheartened to read that you didn't feel comfortable cooking in your room. Please accept our apologies. I really appreciate appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
smokey the room was smokey advise manger he came to close the window didn't offer togive us another room
Business response:
I appreciate you bringing your experience to our attention. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms and clearly communicating our nonsmoking policy during guest arrivals. Additionally, I will coach our staff to ensure each guest receives professional customer service. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hote... read more
Hotel with a good location The staff was extremely courteous and friendly, however I stayed for 2 days and my room never got cleaned. When I first got to the room the bathtub had not been cleaned well and the heater unit screeched so loud it was hard to sleep. I think it was in desperate need of some repairs. I love the location, but probably will not stay here again.
Business response:
Thank you for your taking the time to write a review of our property. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will make sure that we are thoroughly inspecting rooms as well as clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. I do hop... read more
TTU graduation The location was in good proximity to our son's house. Unfortunately, the hotel was being remodel and a bit noisy. Though it's website advertises a fully-equipped kitchen with coffee maker, cooking utensils, dishes, and cutlery it was not until we settled in our room that we realized that there was a checkout system for these amenities and not included in the room - somewhat of an inconvenience....
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.