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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse hotel in 15 years This has to be the worst hotel / Motel I have stayed in in a long long time. Before I continue this let me just say that the girl working the front desk was great! So let's get to the room we walked in and there is some kind of juice or soda spilled all over the kitchen floor. my daughter finda the trashcan overflowing I mean it's not just a little full it is overflowing so I take that to the lobby and I ask her if we can have the to floor clean, she said yes I'll come right now. When I got back to th... read more
Business response:
Christine, we apologize for the cleanliness issues you encountered in your room. We have taken a note of your feedback and have discussed it with our housekeeping team to make sure they do a deep cleaning so that no future guest experiences the same. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a positive one. Sincerely, Hotel Management
The Dirtiest Smelly Extended I've ever stayed in There is a nasty smell from the time you come by the reception desk. The door is broken and filthy, you almost want to use a paper towel to touch the door handle. My assumption was that the smell would only be limited to the reception area but even to the third floor the hallway became pungent. Once you get the room the smell reduces. The room had animal hair on bedcovers and chairs. For someone like me who struggles with allergic reactions to animal hair it was one miserable ... read more
Business response:
John, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the Head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Clean it up Can't rate the whole hotel only our room, It was not clean. There was about an inch of water in the bath tub--hair in and around the sink.---The large framed picture on the wall, someone had spit on in several places, ( or something ) and just let it run down.There were 2 or 3 used syringes laying on the pavement near where we parked in the back lot .I don't believe my wife will let me bring her back.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Comprei o quarto por este site e chegando no hotel, não havia quartos disponíveis! A funcionária fez o que pode e nos colocou num quarto para cadeirantes. O quarto cheirava a cigarro, o corredor do hotel, tinha cheiro de banheiro usado. O café da manhã na realidade era composto apenas e café, creme e um muffin de chocolate ou de banana. Not again
Business response:
Tania, thanks for being our guest. Please accept our apologies as we couldn’t provide you with the room of your choice and for the odor issue you encountered in your second room. We are also sorry that our breakfast offerings weren’t to your liking. Your feedback is shared with our team to find out where we went wrong and make sure this situation isn’t repeated going forward, and our Brand Leaders will also be informed of your remark for the breakfast selections when determining new offerings for future implementation. Pleas... read more
Gross. The elevator is a bit sketchy. And the doors will open and close several times before it moves. During our stay we found SOMEONE ELSES baby blanket wrapped in our blankets. Therefore they did not wash the sheets Lastly, before checking out I checked our online banking account, we had already paid the two night stay and they charged our card an additional $150. They said they would put the money back but so far it is not there. (It’s been 24 hours) and they gave us a free night stay to make up for the dirty sheets. I d... read more
Business response:
Thank you for your review. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please know, our Front Desk associates will be happy to assist you with any of the queries you have. We hope you will consider giving our hotel another chance so we can leave you with a much better ... read more
Whole Hotel just looked and felted in kept Staff was very unfriendly to say the least never at the front desk always had to wait on them Sign says be back in 5 minutes was more like 10 or 25
Business response:
Sarah, we know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we're concerned that this did not occur. We hope this incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
They have a policy to only check out the room to the person who made the reservations. So if you plan to meet other members of your group that are staying in the same room there, don't plan on them being able to check in. This bit of information would have been helpful when reserving the room, considering members in my group arrived 2 hours before me and had the reservation details but couldn't check in. Be careful where you park your car.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Two night stay parent weekend Room was not clean from the beginning. Sheets felt like they were not fresh sheets. Clothing was found in the drawers. Would not be staying there again.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We regret the inconvenience caused, and please give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Very disappointed The day we checked in we noticed the room was warm so we turned down the ac and left until that night. Once we returned the room was still very warm, the ac was not working properly. I called to the front desk and he said it would be the next morning before he could have someone come look at the A/C. He told us there were no other rooms available but that they did have a box fan we could use. On top of the A/C not working properly, the toilet rocked every time it was used, the refrigerator was leaking water... read more
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.