Extended Stay America - Lubbock - Southwest

Anonymous 

on Expedia

8 years ago

it was a terrible experience, no water, dirty toilet, trash everywhere in the room, wow, im not recommend this hotel. 

Anonymous 

on Expedia

8 years ago

rooms not clean. Water problem in hotel made us cut short our stay there 

jason 

on Expedia

8 years ago

Don't waste your $& here. AC in room was broken and partially disassembled in room. Shower was very dirty and covered in water stains. Sink in kitchen area was stopped up. Bed was terribly hard. 

Rebecca 

on Expedia

8 years ago

Lower end hotel stay The room could use a good cleaning - when checking the mattress to make sure there were no bed bugs, noticed it could use a good vacuum. Door frames, light switches, vent hood, doors, etc. - all were dirty. Walls thin - could hear other voices and music late at night. The coffee in the a.m. was out each time I came down around 8 a.m. Elevator didn't work one of the entire days I was there, but no note - get in, push button and it just stays there. Front desk people were all kind and provided good custome... read more

Anonymous 

on Expedia

8 years ago

Just okish. Our first room we were in was freezing cold and the heater was broken, telhe mirror had a 12in scratch across it. When they were not able to fix heater, we got moved to another room that was had a working heater but the room had dust bunnies all over the floor and it had sticky spots. Did not want to take off my shoes. I will never stay there again. Needs some major renovations. 

Anonymous 

on Expedia

8 years ago

Terrible, dirty, nasty rooms. Whole hotel smelled absolutely aweful 

liz 

on Expedia

8 years ago

bad not good 

Anonymous 

on Expedia

8 years ago

Not breakfast- snack bar Our first room was so dirty I had to ask to be changed. And the "free continental breakfast" was a huge disappointment. That means a table in the reception hall with coffee, tea, cereal bars, packaged muffins and instant oatmeal. Just do you are not shocked by it when you ask for "breakfast. 

Kellen 

on Expedia

8 years ago

You get what you pay for. First off, the employees were all very nice and friendly. Unfortunately, the rest of the hotel was a big disappointment. As soon as we opened the door, there was a weird smell that was so bad that we had to leave the window open all night. As a whole, the room was not clean, which made for an uncomfortable. The sinks were dirty from the previous resident, the shower had tons of hair that took awhile to wash down, the refrigerator was sticky and gross, and finally, the floor was so dirty that you did... read more