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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience The worst hotel we have stayed in. The carpet was really dirty, the beds looked like they didn’t change the bed sheets, the tub was super dirty it looked like it hadn’t been cleaned and was clog, it was just a really bad experience.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Was not clean. No ice machine. Look more like for oil field patrons.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
People upstairs were loud late at night early morning
Business response:
John, thank you for reviewing your stay with us. We’re sorry for the inconvenience you encountered due to the noise from other guests at the hotel. Please know our front desk is available to resolve such issues, so we regret that we were not aware of the problem, as we would have been happy to try and resolve the issue or move you to another room. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Not a good experience The room smelled like dog urine, and there was something sticky all over the bathroom floor and counter top. Bed spread and blanket were both stained. Rooms do not have hairdryers, but you can get them at the front desk. When I went down to get one (were head and all...), there was no one there. A maintenance man walked by and stopped to help me. The prices were incredibly inflated for college graduation.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Bed bug I was so tired after my 14 hours drive so feel sleep but when I woke up saw 2 bed bugs in my pillow. I even have pictures of it. Please don’t go to this hotel.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Never again Get what you pay for. urine stains on the toilet floor. Tub dirty. Ac poor. Building needs work on the inside. No ice machine and none was offered.
Business response:
Rolando, we sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. Your feedback regarding the cleanliness is shared with our housekeeping team for review and action. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
I won’t stay here again From the hallways to the room, everything was dirty. The microwave was wet with dirty water dripping from it, floors were sticky, sheets were dirty, chairs were stained, weird smell. We had to call Expedia and wait 10 min before we could get approval to not be charged. Then we had to find a hotel on short notice, which we did that was so much better. I would never recommend this hotel to anyone.
Business response:
Marine, thank you for the review of our hotel. We sincerely apologize for the difficulties you had while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Just getting away from the house for a night
Business response:
Please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced during this visit. Thank you for being our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.