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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine place to stay Overall it was fine, great location. Service was good, look past the few blemishes, good place to stay
Business response:
Betty, Thank you for your review of our property. We are glad to hear that you enjoyed your stay with us!
It was ok
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Just very basic. Picture of the room looks warm and inviting but was really just an okay bed and bathroom. A coffee maker in the room would have been nice. Desk staff were friendly.
Business response:
Thank you for being our guest. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management
Dated, need new carpet. TV control, with no working battery. Front desk lady was not able to open controller and change battery, she eventually gave me a newer TV control! So service is OK
Business response:
Thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Devan, Thank you for your positive review!
Business response:
Monica, Thank you for your feedback. We hope that in the future you will choose to stay with us again.
The people at the front desk were amazingly kind and helpful! Loved each of them.
Business response:
Susan, Thank you for your positive feedback! We here at the Extended Stay America always try to give our guests the best customer service experiences. We look forward to being your "home away from home" next time you are traveling.
We came in town for graduation and stayed 2 nights. Beds were firm but comfortable. There was a stale smell but nothing too bad. Bathrooms were a little dingy. Overall, it was a decent place to stay at a good price.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant stay and liked your room. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I’ll take it over Motel 6 For all the signs they have posted of the cleaning supplies this place “uses”, there’s almost a mildew smell that hits you as soon as you walk in the front door. Carpet was heavily stained. I asked at check in if there were ice machines on every floor? Kim replied..We don’t have any ice machines but you do have ice trays inside the freezer. My thought was…Ok. What she Meant to say was…But you have ice tray (one) inside the freezer. And it was cracked. Very busy weekend in Lubbock. I would stay there... read more
Business response:
Leonisio, Thank you for your review of our hotel. We apologize for any problems you had while staying with us. Please feel free to contact the property with any other concerns you may have. Thank you once again.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,270 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.