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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a good stay here, everything was clean, it was a little noisy but tolerable.
Business response:
Eric, We appreciate your positive feedback and are glad to hear that you enjoyed your stay!
My stay in Lubbock The stay in general was ok. The room was dirty, soap stains on the sinks, toothpaste splatter on the bathroom sink, could see that they missed cleaning the floor in the bathroom, no coffe pot upon request (we are out of coffee), no ice on premises , food particles in the microwave etc. VERY DISAPPOINTED. The area was good the outside windows where pretty dirty as well trying to see out and check on my vehicle.
Business response:
Thank you for staying with us and for your candid review. We are glad you had a pleasant stay overall. However, we regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Amanda, We apologize for any issues that you encountered with the staff during your stay. We strive to make stay a positve one for each and every guest. If you would like to speak with management about the specific issue please feel free to call the hotel. We hope that you will stay with us again in the future.
Our room appeared to be clean for the most part. The toilet did not appear to have been thoroughly cleaned. It had rings in it. This was an Extended Stay facility but there were no dishes, utensils, etc in the kitchenette. The 2 pillows were flat and uncomfortable and the mattress was very firm. In addition, the blanket provided was made of rough and scratchy material. For the price I wish the stay would have been
Business response:
Good Evening Laura, We apologize to hear that your stay was not what you were hoping it would be. I will see to it that housekeeping is informed of this and that our rooms continue to be thoroughly checked after each cleaning. As an Extended Stay America we do offer dishes, utensils, and other kitchen items at the front desk upon request. This is to ensure the cleanliness of these items. We hope that you will give us another chance next time you are in the area. Thank you for your patronage!
Business response:
Christine, We here at the Extended Stay America would like to thank you for your stay with us. We hope that you stay with us again next time you are traveling!
Average at best It’s an average at best hotel. It says it is a non smoking facility, but it smelt like smoke everywhere in the hotel, including my room.
Business response:
Aaron, We are sorry to hear that your room smelled like smoke during your stay. Management and housekeeping staff have been informed and have taken necessary action to assure that the property continues to be smoke-free. We hope that you will choose to stay with us again in the future. Thank you! Management Extended Stay America
The only access to the the property entrance and exist is on the access road. No way in or out from the side roads.
Business response:
Thank you for your review of your recent stay. From your ratings, it seems you had a pleasant experience. We value your feedback and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Just Okay. I ask for a 1stfloor room and they gave me one. Staff was always friendly and helpful. A/C and refrigerator were noisy. A/C was replaced, but I had to live with the noisy refrigerator. Half the time of my stay the rear card doors were not functioning correctly making bringing things in and out of my room inconvenient.
Business response:
Stephen, thank you for your review. We are glad you had an overall satisfactory stay and liked our friendly staff. However, we are sorry for the issues you encountered in your suite and regret we were unable to resolve them to your total satisfaction. Your feedback will be shared with our maintenance team for review and action. We hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us, Amanda! We hope to see you again soon.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 613 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.