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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t Stay Here First impression when we walked in the lobby, smelled like weed. Not just a subtle smell, but very heavy. Once in our room, that we did not have the queen size bed we reserved. It was most definitely a full. Also that there was old dried food splattered on the fridge and stove. To make matters worse, a BLOOD STAIN on the blanket. Contacted the front desk. Was told no other rooms available and it would be several hours to get a clean blanket. Being as it was already 1130pm we opted to do without. Next day aske... read more
Business response:
Dear Richard, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues.... read more
Business response:
sorry your stay was not in good favor i will address all these issues
Arrived 1 hr before check-in time. Room was ready, but we were charged an extra $15 to get in the room early-WHY- just because they could. Room was not very clean. Light beside bed didn't work. Light over stove top didn"t work. Hand sanitizer beside elevator was empty. No in-room coffee. No ice available. Only two thin plastic cups in the room. We realize the pressures brought on by the pandemic, labor shortages, and inflation. We are glad that this hotel is still available for us, but we will not be back.
Business response:
Dear Phil, thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback has been shared with our concerned team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would like to have a chance to host your stay with us again for a better experience. Thank you again! Sincerely,Hotel Management
Although it is smoke free now, it clearly used to be a smoking property because you can smell the smoke as soon as you walk in. - The linens and towels were old and dingy. - Cookware/dishes/utensils are listed as amenities but there were none in the room. It's a run-down hotel with no real effort or investment being made to improve it.
Business response:
sorry sir but in the welcome letter we state you need to get cookware at front desk we are sorry for your stay being not what you expected
Room smelled like pee. Hallway smelled like smoke and pot. Like someone was smoking in one of the rooms. Had to find another hotel.
Business response:
Dear Alexander, thank you for posting a review. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on a rare occasion, we have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
K
The room smelled. The shower had lots of hair in it and reservation was for a King bed but they did not have any so we were forced into a tight Full bed. Not a good experience!
Business response:
im so sorry for your experience
Where do I begin…bloody gauze found in bed sheets, dust so thick on tv stand I could draw an X, check in person literally left desk to smoke out front/put cigarette out on walkway/curb. I had to sign a rental agreement stating no smoking, drinking , loud noises etc really scary, must pay for the full stay up front. $500 dollars a night due to graduation, smelly, cleaning guy got a bag of “fresh towels” from the front desk. No cleaning in site. Run from this hotel!!! It is not safe or clean! Oh the lobby closes at 11pm and yo... read more
Business response:
sorry about your experience i will assess these issues thank you and we apologize again
Property was very run down, time for a refresh, location was good for graduation at liberty but that is it. Staff were good and doing the best with what they had.
Business response:
Dear Jamie, thank you for staying with us and letting us know you enjoyed our hospitality and that our location was perfect for your needs. Unfortunately, some areas within the hotel are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,280 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.