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Extended Stay America - Madison - Junction Court

3.7
  • Hotels
  • Madison, WI

About this business

HospitalityHotels

Location details

55 Junction Ct., Madison, WI, 53717, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.7948 reviews
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Shannon's profile image
Shannon 
8 years ago

Room smelled like smoke Someone had definitely been smoking in this room. Yuck. And someone thought that emptying the dumpsters at 3am was a great idea. I was so tired at my first day at orientation at my new job 

Business response:

Thank you for your candid feedback. Please accept my apologies for the difficulties you experienced during your stay. This is not the type of service we are known for, so I regret the inconvenience caused. I have shared your concerns with my team in an effort to improve our service and facilities moving forward. I am truly sorry the smoke compromised your stay. We hope you will give us another chance to make it up to you on a future date. Sincerely, General Manager 

Christopher's profile image
Christopher 
8 years ago

Business response:

Christopher, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager 

Alejandro's profile image
Alejandro 
8 years ago

Business response:

Alejandro, on behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager 

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matt 
9 years ago

Smelly room The hotel itself was in good condition and if it wasn't for the oder of a Turkish goat I'd give it a better review, plus the breakfast they serve is only muffins and granola bars . We stayed in. A suite with a full kitchen that had no cups or even a coffee maker in it . 

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Kathleen 
9 years ago

Nice Hotel, but Extremely Noisy The staff was fairly nice, but the dates I stayed, they should absolutely not have been charging full price for their rooms -- staff was mildly apologetic but otherwise unresponsive to noise complaint. I was sick when I arrived in the afternoon, but a nap was impossible. Forget even relaxing and watching television as it had to be full volume to hear over the noise. The parking lot curbs were being reconstructed, and from 8 a.m. to 5 p.m., they were jack-hammering and running large equipment, ... read more

Anonymous's profile image
Anonymous 
9 years ago

Very noisy I found that guest talked very loudly in the hallways in the late evening. Also, they Do NOT automatically supply dishes and utensils, you have to request them, then take them to your room. Also, I had no in-room coffee maker, or dish soap to wash my dishes, which was annoying, because I only stayed 2 nights. There breakfast is "Grab-n-Go" which should not be confused with a buffet. The Grab was crappy, packaged muffins and granola bars. 

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Michael 
9 years ago

Dirty, smells, rude staff I stayed for 9 days, not once was my room serviced. When I spoke to the front desk, who is rarely there, I received nothing but attitude. Very rude, disrespectful staff. Internet is slower than dial up. 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear you were not provided with adequate customer service and that you did not receive room service. This issue is unacceptable and has been addressed to our staff. We will be coaching on the proper customer service and communication that must be shown at all times. 

Ann's profile image
Ann 
9 years ago

This hotel is not for a one night stay. The room was clean but no basic amenities in the room such as cups, no ice machine on the premises, no pool or fitness room on the premises, and poor television reception. Breakfast consisted of muffins in cellophane and granola bars. This is my first time staying at this hotel, I was very disappointed. 

Anonymous's profile image
Anonymous 
9 years ago

Frequently asked questions about Extended Stay America - Madison - Junction Court

How is Extended Stay America - Madison - Junction Court rated?

Extended Stay America - Madison - Junction Court has a 3.7 star rating with 948 reviews. 

When is Extended Stay America - Madison - Junction Court open?

Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.