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Extended Stay America - Madison - Junction Court
- Hotels
- Madison, WI
About this business
Location details
55 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great The person checking me in was very friendly, helped me order some food in etc. Whats not great is that my room was not cleaned in the 4 days I was there, no fresh towels, toilet tissue etc. The hotel feels more like a hostel than a hotel with some of the people hanging around the hotel or even on the hallways.
Business response:
Robert, thank you for being our guest. We are sorry you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying ... read more
Beds weren't made. Clean towels and wash cloths eerent brought to the room. A previous guests shoe was under the bed.
Business response:
Jerry, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issues you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
When we arrived they told us the king suite we reserved was t available and wanted to put us in a Queen. She also mentioned that the whole building only had one king suite. A lot of trashy people outside I’m happy we didn’t stay there. We canceled the reservation
Terrible assistance
Business response:
Gabi, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
We have stayed at this hotel previously. Seems like there may be new management as the standards are lower.
Business response:
Thank you for returning to our hotel. We are sorry for not meeting your expectations with our hotel. Your comments will be taken as a training tool and will make sure all the procedures within our concerned departments are being followed. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
No body in the front desk when we checked in, waited about 15 mins. we stayed for 3 nights, no clean up service.
Business response:
Thank you for evaluating your stay. We are sorry for the service issue you experienced at the time of check-in. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We are also pleased to inform you that our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to offer it to you at a minimal fee. We have shared your comments with our team to ensure clear communications going forward. Thanks ... read more
Truthfull To review this motel truthfully The toilet didn't work. Service is not available. After we got in the room there was note that said the management would be coming to inspect all the rooms with a representative with the Orkin Company. Enough said I kept the note
Business response:
Jerry, please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
Not impressed No daily room clean up service. Breakfast was a joke.
Business response:
Enrique, we are sorry for not meeting your expectations with our service and facilities and regret any inconvenience it caused. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We will also make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We appreciate you being our guest and h... read more
Frequently asked questions about Extended Stay America - Madison - Junction Court
How is Extended Stay America - Madison - Junction Court rated?
Extended Stay America - Madison - Junction Court has a 3.7 star rating with 948 reviews.
When is Extended Stay America - Madison - Junction Court open?
Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.