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Extended Stay America - Madison - Junction Court
- Hotels
- Madison, WI
About this business
Location details
55 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only stay if last resort Didn’t realize extended stay does not come with any house keeping services if under 7 day stay.
Business response:
Matthew, thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and ameniti... read more
In 3 days no body show up to clean and change towels
Business response:
We apologize as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels along with any toiletries are always available at the front desk and provided to a guest upon request. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Liked local. Desk clerk wore gloves as she was doing laundry. Wrong on all levels
Business response:
Thank you for your comments. It was disheartening to read we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. Be assured we will review what went wrong during your stay and will make sure not to repeat it. We appreciate your feedback and hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Was a decent place, but we weren’t able to shower in the morning quad something broke
Business response:
Thank you for staying at our hotel. We apologize for the problem you encountered in your bathroom and regret the inconvenience caused. We have already shared the specifics with our engineering staff so they can make the necessary repairs. Again, we are sorry for the trouble. We promise to make it up to you on your next visit. Sincerely, Hotel Management
For starters the staff isn’t very friendly, never told us about amenities or what the hotel had to offer. All the rooms at this hotel have kitchenettes I believe, which, are NOT stocked as they claim. We bought groceries to make breakfast to find nothing in any cabinets or drawers. We then had to go down to the front desk to get the items they were suppose to provide. They did give them to us which was great but were never told that we would have to do that. The following day we were gone for the entire day, came back to our... read more
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests. Towels along with any toiletries are always available at the front desk and provided to a guest upon request. Your feedback will be used to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional ex... read more
Will not be staying here again The rooms has strong smells of smoke and food from people cooking in them. My room smelled like a deep fryer. Others in my group had rooms that smelled like smoke. We were there for one night so we managed the best we could.
Business response:
Ron, thanks for taking the time to review our hotel. We apologize your room had a smoke odor and regret your stay was not a pleasant one. We have asked our housekeeping staff to be more diligent in their efforts and also to thoroughly inspect the suite before accommodating to our guests. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Walls were thin, noise from all sides and above and below all night long. Cigarette burns on the bathroom counter, smoking in the elevator.
Business response:
Toni, thank you for choosing to stay with us. We apologize for the noise and smoke smell you experienced while you were. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, ... read more
Great service Bad Hotel Employees and service was great. Facility was poorly decorated, beds are hard, my room had a urine odor, cob webs in the upper corners, and even found sex toy under the bed. Will not return.
Business response:
Thank you for choosing our hotel. Although you were pleased with the service you received from our associates, we apologize for the housekeeping issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned team and steps are already underway to ensure this does not happen again. We hope you will stay with us again so we can have another chance to provide you with the seamless visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Madison - Junction Court
How is Extended Stay America - Madison - Junction Court rated?
Extended Stay America - Madison - Junction Court has a 3.7 star rating with 948 reviews.
When is Extended Stay America - Madison - Junction Court open?
Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.