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Extended Stay America - Madison - Junction Court
- Hotels
- Madison, WI
About this business
Location details
55 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get less than you pay for No towel exchange or room makeup. Breakfast is grab a bar or muffin. Non-existent wi-fi on any of my devices over the entire weekend (the front desk refers you to technical services and they couldn't make it work either...read other reviews on this). It's more like a cheap boarding room without the meals than a real hotel. Probably works for someone looking for just a pillow at night (though the bed was fairly uncomfortable).
Business response:
Steve, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Gene... read more
Referral - I think NOT! This weekend, I had an opportunity to stay at the Extended Stay in Middleton (55 Junction). I was very disappointed with the slow WIFI, lack of breakfast, and as I was taking things to my car the cleaning lady says, are you guys done yet? WOW! I will not be staying there again as the Comfort Suites is second to none! Very bad experience this weekend!!
Business response:
We are sorry you were disappointed with your stay as it was not an enjoyable one. We apologize that we did not meet your expectations with our service, amenities, and facilities. We regret the inconvenience caused, and I will personally follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, General Manager
Blah Lodging is clean. Employees very nice. Kitchenette was not stocked with cooking implements. Internet is not free. TV remote did not work.
Business response:
Thank you for choosing to stay at our hotel. We are happy to know you liked our courteous associates and your clean room. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and we will be sure our team communicates this more clearly going forward. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Room smelled like smoke Someone had definitely been smoking in this room. Yuck. And someone thought that emptying the dumpsters at 3am was a great idea. I was so tired at my first day at orientation at my new job
Business response:
Thank you for your candid feedback. Please accept my apologies for the difficulties you experienced during your stay. This is not the type of service we are known for, so I regret the inconvenience caused. I have shared your concerns with my team in an effort to improve our service and facilities moving forward. I am truly sorry the smoke compromised your stay. We hope you will give us another chance to make it up to you on a future date. Sincerely, General Manager
Business response:
Christopher, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Business response:
Alejandro, on behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Smelly room The hotel itself was in good condition and if it wasn't for the oder of a Turkish goat I'd give it a better review, plus the breakfast they serve is only muffins and granola bars . We stayed in. A suite with a full kitchen that had no cups or even a coffee maker in it .
Nice Hotel, but Extremely Noisy The staff was fairly nice, but the dates I stayed, they should absolutely not have been charging full price for their rooms -- staff was mildly apologetic but otherwise unresponsive to noise complaint. I was sick when I arrived in the afternoon, but a nap was impossible. Forget even relaxing and watching television as it had to be full volume to hear over the noise. The parking lot curbs were being reconstructed, and from 8 a.m. to 5 p.m., they were jack-hammering and running large equipment, ... read more
Very noisy I found that guest talked very loudly in the hallways in the late evening. Also, they Do NOT automatically supply dishes and utensils, you have to request them, then take them to your room. Also, I had no in-room coffee maker, or dish soap to wash my dishes, which was annoying, because I only stayed 2 nights. There breakfast is "Grab-n-Go" which should not be confused with a buffet. The Grab was crappy, packaged muffins and granola bars.
Frequently asked questions about Extended Stay America - Madison - Junction Court
How is Extended Stay America - Madison - Junction Court rated?
Extended Stay America - Madison - Junction Court has a 3.7 star rating with 937 reviews.
When is Extended Stay America - Madison - Junction Court open?
Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.