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Extended Stay America - Madison - Junction Court
- Hotels
- Madison, WI
About this business
Location details
55 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed and Will NOT Recommend The lobby looked clean enough, but smelled like pets had solid in that area. This is distressing because this is where one should pick-up breakfast items and coffee. My room was not clean (Bathroom and kitchen floor were not clean that left me wondering what was on the carpet. The menu and TV channel listing in the room were dirty. There were brown grocery bags on the shelves of the closet. Dishes were not kept in the room, but because the room was dirty, I was not brave enough to try the ... read more
Business response:
Wendy, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Room wasn't clean Our bedding was stained and covered in hair. The hotel staff was very friendly and apologized. Maybe it was an honest mistake and someone just forgot to change the bedding. Overall, our stay was not pleasant.
Business response:
Please accept my apologies for the unpleasant experience you have shared in your feedback. We take pride in providing a clean, fresh environment for our guest and I am sorry we overlooked something during your stay. We have discussed your feedback with our housekeeping staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Room dirty and I mean bedding gross. The manager at the front was so nice. He so patiently handled the person ahead of me whom asked multiple and repeated questions. I couldn't believe his level of professionalism. It took me over 30 minutes to get checked in. Had to stand because there wasn't seating for everyone. The room was disgusting. The skirting of the bed was soiled. The lighting,face plates, fridge and door knobs visibly were not wiped down.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Below average hotel, but great staff First off, the staff was very friendly and competent. There was no ice machine in the building and they gave us a few cups of ice from their personal fridge. On the other hand, the facility itself is decidedly below average. Our room smelled musty, the heat wasn't even on when we came in (on a 38 degree day), meaning that it was maybe 50 degrees in the room. Yes, there is an in-unit kitchen, but there was not a single cup, plate, or piece of silverware. Not too helpful! For the price, ... read more
Business response:
Thank you for your feedback. Although you liked the service provided by our staff, we are sorry for the maintenance issues you had in your room and regret the inconvenience it caused. We have shared your feedback with the staff member and steps have already been taken to prevent this mistake from being repeated in the future. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We do hope you give us another chance when you return to our area as we would appreciate the opport... read more
There was a bug on the curtain and the bathroom towels were dirty.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Noisy No pool no spa. Granola bar and coffee for continental break fast. You can hear the people up stairs walking and the phone conversation at 1:20 a.m. from the room next door.
Business response:
Tom, we apologize for not meeting your expectations and for the noise issues you experienced in your room. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will give us another chance so we can serve you better. Sincerely, Hotel Management
You get less than you pay for No towel exchange or room makeup. Breakfast is grab a bar or muffin. Non-existent wi-fi on any of my devices over the entire weekend (the front desk refers you to technical services and they couldn't make it work either...read other reviews on this). It's more like a cheap boarding room without the meals than a real hotel. Probably works for someone looking for just a pillow at night (though the bed was fairly uncomfortable).
Business response:
Steve, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Gene... read more
Referral - I think NOT! This weekend, I had an opportunity to stay at the Extended Stay in Middleton (55 Junction). I was very disappointed with the slow WIFI, lack of breakfast, and as I was taking things to my car the cleaning lady says, are you guys done yet? WOW! I will not be staying there again as the Comfort Suites is second to none! Very bad experience this weekend!!
Business response:
We are sorry you were disappointed with your stay as it was not an enjoyable one. We apologize that we did not meet your expectations with our service, amenities, and facilities. We regret the inconvenience caused, and I will personally follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, General Manager
Blah Lodging is clean. Employees very nice. Kitchenette was not stocked with cooking implements. Internet is not free. TV remote did not work.
Business response:
Thank you for choosing to stay at our hotel. We are happy to know you liked our courteous associates and your clean room. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and we will be sure our team communicates this more clearly going forward. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Madison - Junction Court
How is Extended Stay America - Madison - Junction Court rated?
Extended Stay America - Madison - Junction Court has a 3.7 star rating with 948 reviews.
When is Extended Stay America - Madison - Junction Court open?
Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.