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Extended Stay America - Madison - Junction Court
- Hotels
- Madison, WI
About this business
Location details
55 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have 2 separate buildings, went to the one with reservations. They said overbooked and they had no rooms , had to go to next hotel they said they couldn’t do anything , after about an hour of standing around arguing , they gave me a room without putting in system
Business response:
Thank you for your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you once more for your feedback, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
First of all, they advertise ‘continental breakfast’ when it was nothing more than a couple baskets with granola bars and gas station packaged muffins. There were packets of oatmeal but no bowls or spoons. Also, when you have a kitchenette, there is normally utensils and dishes and bowls to use. There was nothing in any of the cabinets. Third, there was no ice machine in the entire hotel. So the options given to me by the front desk were to use two ice trays (that were not in the room but I could come request from the front ... read more
Business response:
Thank you for choosing our hotel. We are sorry your stay at our hotel was not a pleasant one and regret our kitchenware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your dis... read more
Not a nice place. Smelled bad, not very clean and beds very uncomfortable
Business response:
Thank you for your comments. We are sorry for the discomfort you had with the mattress and regret the odor you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts going ahead. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Badger game mishap We booked 4 rooms for a badger game. The price was great compared to other hotels. We were able to check in early. Marcus at the front desk was helpful, professional and polite. Our 1st room smelled horribly like smoke and was a queen bed (we booked a king). We were given a 2nd room which smelt better and had a king bed. The other rooms we booked were all given queen instead of king beds. Overall the hotel smelled, the hallway smelled like pickles/vinegar. Hallways were in poor condition, poorly light, bas... read more
Business response:
Thank you for being our guest. We are sorry for not accommodating you with the choice of the room your booked. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with the housekeeping department to make sure all procedures are being followed, so this does not happen in the future. We wish you had alerted our front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We hope to have the chance to make it up to you in the future... read more
The room wasn't cleaned very good, they repaired a huge crack in the ceiling and left a little mess. There was a fire in the middle of the night because another tenant said there was bed bugs. we had to find another hotel at 2am. Our daughter suffered though the weekend from lack of sleep and didn't even make the top 15 at the pageant!
Business response:
Dear Andrea, Thank you for reaching out to us with your review and for bringing your concerns to our attention. We take your concerns very seriously and will take the necessary actions to ensure they are properly addressed. I would appreciate additional information so we may properly investigate and follow up, as we welcome any opportunity to address your concerns and leave you with a more favorable impression. Thank you and I look forward to speaking with you. Sincerely, Tyler Mani District Manager
Frequently asked questions about Extended Stay America - Madison - Junction Court
How is Extended Stay America - Madison - Junction Court rated?
Extended Stay America - Madison - Junction Court has a 3.7 star rating with 948 reviews.
When is Extended Stay America - Madison - Junction Court open?
Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.