This profile has been claimed by the business owner or representative.
Extended Stay America - Madison - Junction Court
- Hotels
- Madison, WI
About this business
Location details
55 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The halls smelled strongly of cigarette smoke even though it was a non-smoking hotel. We had dog hair in our room. The tub in our bathroom was dirty.
Business response:
Thank you for your feedback. We apologize for the smoke smell you experienced in the hallways and for the cleanliness issues you encountered while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We will also discuss your concerns with our housekeeping team to be more diligent with our efforts moving forward. We hope you will give us an opportunity to make this up to you during a fut... read more
Breakfast was a bad joke. Coffee and packaged muffins.
Business response:
Mariah, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No privacy, no sleep We spent $150 and got no sleep. Our stay started with front desk staff screwing up our keys and rooms three times - including sending us to rooms that were already occupied twice. It was horrifying to open the door and hear a frightened voice coming from the bed. :( Apparently this is not unusual, however, because housekeeping attempted to enter our room at 7AM without knocking. Thank goodness for the lock that kept her from opening the door all the way. This is not a secure or safe place to sleep. And d... read more
Business response:
Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Not great The person checking me in was very friendly, helped me order some food in etc. Whats not great is that my room was not cleaned in the 4 days I was there, no fresh towels, toilet tissue etc. The hotel feels more like a hostel than a hotel with some of the people hanging around the hotel or even on the hallways.
Business response:
Robert, thank you for being our guest. We are sorry you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying ... read more
Beds weren't made. Clean towels and wash cloths eerent brought to the room. A previous guests shoe was under the bed.
Business response:
Jerry, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issues you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
When we arrived they told us the king suite we reserved was t available and wanted to put us in a Queen. She also mentioned that the whole building only had one king suite. A lot of trashy people outside I’m happy we didn’t stay there. We canceled the reservation
Terrible assistance
Business response:
Gabi, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
We have stayed at this hotel previously. Seems like there may be new management as the standards are lower.
Business response:
Thank you for returning to our hotel. We are sorry for not meeting your expectations with our hotel. Your comments will be taken as a training tool and will make sure all the procedures within our concerned departments are being followed. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Madison - Junction Court
How is Extended Stay America - Madison - Junction Court rated?
Extended Stay America - Madison - Junction Court has a 3.7 star rating with 936 reviews.
When is Extended Stay America - Madison - Junction Court open?
Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.