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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Weed smell in the hallway Cig smell in non smoking room
Business response:
We appreciate you choosing our hotel and taking the time to share your concerns. We deeply regret the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Si... read more
Property was not in great condition and not clean.
Business response:
Thank you for taking the time to review your stay. We apologize for your disappointment with the overall condition of our property. Please be assured that your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, we will focus our energies on delivering the best service in the area, and we hope you will make plans to stay with us again. Sincerely, Hotel Management
There was someone in our room already, fromt desk said “well thats the room we have assigned to you” and then told us to wait till the morning to talk to the manager!
Business response:
Thank you for your review. We apologize for the unfortunate incident that occurred while you were here and the poor service you received from our associates. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. S... read more
Will never stay at this hotel for the price I paid Found a used medical sharp tool that was left in the bathroom from a previous person. Room was dirty , sheets had stains , towels had stain , WiFi was slow .
Business response:
Saim, thank you for your review. We apologize for the cleanliness issues you encountered in your room and the inconvenience you had due to our Wi-Fi service. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, our service provider has been made aware of the problem, and we are working to ensure we have the proper internet connectivity throughout the hotel. We would like to reg... read more
I did not stay in property and despite this was charged for same from my credit card.
Business response:
Dear Naveen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.