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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have nothing, not even ice
Business response:
Dear Cindy, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. It's concerning to hear that you found a lack of essential amenities, including ice. We understand how vital these services are to our guests' comfort. Your comments will be shared with our team to ensure we address these shortcomings. We appreciate your input as it helps us improve, and we hope you might consider staying with us again in the future for a more satisfying experience.Sincerely,Hotel Managemen... read more
Do NOT stay here. Absolute garbage. This place was an actual nightmare and ruined our entire trip. I stayed here with my best friend, and throughout the night both beds, and the rest of the room even, would shake us awake over and over again. Around 3am we tried to go downstairs to ask what in the world was happening, but because they don’t have anyone working the front desk at night, you’re on your own. In the morning we asked about it, and the front desk woman said it was “probably the laundry machines”. Like??? The laundr... read more
Business response:
Dear Marie, Thank you for your feedback. We sincerely apologize for the disturbances you experienced during your stay, as we understand how crucial a good night's sleep is for our guests. Your concerns regarding the noise and lack of overnight staff are important to us, and we will address them with our team. We appreciate your input and hope you might consider giving us another opportunity to provide a more pleasant experience in the future.Sincerely,Hotel Management
No service between nights. Ok clean but not great
Business response:
Dear Rodolfo Stefano, Thank you for sharing your feedback. We regret that the level of cleanliness and service during your stay did not fully meet your expectations. Your comments are valuable to us, and we will share them with the appropriate team to ensure improvements are made. We hope to have the opportunity to provide a better experience during a future stay.Sincerely,Hotel Management
I was not happy with my stay here. I booked here because I was going to the Jet game and the hotel was by the stadium. This hotel doesn't have shuttle service to the stadium from the hotel. Any hotel near a stadium should have shuttle service to the stadium, considering it's illegal to walk to the stadium by State Law.
Business response:
Dear Edward, Thank you for your feedback. We understand your disappointment regarding the lack of shuttle service to the stadium. Guest convenience is a priority, and your comments will be shared with the management team to explore potential improvements. We appreciate your insights and hope you had an enjoyable time at the game despite the inconvenience. Your experience is important to us, and we strive to enhance our services for future visits. Safe travels!Sincerely,Hotel Management
Customer service at front deak was rude and nasty.I got off my flight and cane to aee if there was a room ready around 1ish( yes i know chexk in was @ 3). Had to wait for sercicw for 10 min b4 i was even acknowledged. Ask if there was a room ready and lady at deak (with nasty attitude) said no check in is at 3 all rooms as being cleaned iwas like ok is there a restroom or area i coild sit and wait she no only reatrooms are in rooms. So all in all would was awful.customer service and room way overpriced
Business response:
Dear thomas, Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered with the front desk service. It is concerning to hear about the lack of courtesy you received, as we strive to provide a welcoming atmosphere for all guests. Your feedback regarding the check-in process and pricing will be addressed with the management team. We appreciate your insights and hope for the opportunity to improve your experience in the future.Sincerely,Hotel Management
This was not a place I would revisit again! shady people staying there! The rooms were not cleaned during our stay! Mold in the bathroom! And a terrible smell when you open your room door! The beds were small full size! Elevator was also dingy and dirty.
Business response:
Dear Margarita, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in t... read more
Terrible smell in the hall ways, no hot water, and bad service with employees that have no desire to help, especially the gal at front desk with no uniform.
Business response:
Dear Matthew, Thank you for bringing these concerns to our attention. We regret to hear about the unpleasant odor in the hallways and the issue with the hot water during your stay. It's disappointing to learn that the service did not meet expectations, and your comments about the front desk staff are noted. We strive to provide a welcoming environment and will address these matters with urgency.Sincerely,Hotel Management
I woke up to roaches climbing up the bed and roaches in the bathroom.
Business response:
Dear Jose, Thank you for bringing this matter to our attention. We sincerely apologize for the discomfort you experienced. Finding pests in your room is unacceptable, and we take such reports very seriously. Please rest assured that we will investigate and address the issue promptly to ensure this does not happen again. We value your feedback and hope to have the opportunity to offer you a more pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.