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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don’t go before 3pm because they don’t allow you to check in early and there’s no bathroom in the lobby
Business response:
Dear Guest, Thank you for sharing your experience. We understand that waiting until the designated check-in time can be inconvenient, particularly after a long journey. Our check-in policy is in place to ensure that each room is thoroughly prepared for arriving guests. We also recognize that the lack of a public restroom may have added to your frustration, and we are sorry for any discomfort this may have caused. Your feedback is valuable and will be shared with our team as we continually explore ways to improve the guest ex... read more
Burn holes in the carpet, and roaches in the room. Not to mention the fact that during the night that place started shaking as if it was going to fall down. The lady who assisted me was very rude and unprofessional. Definitely disappointed, thankfully I was only staying for one night, most of the night i couldn’t sleep and spent half the time in my car after seeing the bugs. I wouldn’t bring anything into the building and the questionable behavior that was happening in the halls and parking lot had me feeling uncomfortable. ... read more
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests, as well as their satisfaction, is always our top priority and is something we pride ourselves on. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed to ensure we are well-poised to serve you in the future. We hope ... read more
smelled terrible in the area as soon as you get out the car of a swamp the location carries an unpleasant odor. It is the cheapest hotel for a reason. Be very careful booking last minute. VERY CAREFUL they will accept reservations last minute. Not provide a room then charge you for it and claim a no show. Whether you attempt to get a room or not. Customer service means nothing to them. Nobody can help you once the money is gone. extended stay corporate number is absolutely useless. I am 4 emails and 3 calls deep and honestly... read more
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered, especially regarding the reservation and customer service issues. We understand how frustrating it is not to receive the service expected, and we regret the inconvenience caused. Your feedback is important and will be used to improve our communication and prevent similar situations. While we recognize the impact this had on your stay, we are committed to addressing these concerns and ensuring better experiences movi... read more
Never in my 15 years of travelling... I have never complained about any run down hotels/motels but this is by far absolutely the worse. From the front desk not having any kitchen supplies in stock that is advertised to the loud bangs that weren't controlled due to the Front Desk woman sleeping on the job ignoring calls. We went downstairs to find her asleep in the back, rubbing her eyes - makeup all messed up - 100% sleeping at 7PM. Breakfast was terrible, not that I need hot eggs or bacon but the set up and packaged product... read more
Business response:
Dear Guest,Thank you for taking the time to share this feedback. We sincerely apologize for the issues you experienced, particularly regarding cleanliness, service, and overall comfort. This is far from the standard we aim to uphold, and your concerns have been noted with seriousness. While we recognize the limitations during your stay, we are actively working to improve both our staff training and service offerings. Your comments about the property’s potential are appreciated, and we remain committed to creating a better ex... read more
1. Room was smelly (like rotten fish), even after keeping window open, and using room spray! Seemed like they may have issues w/drainage that was kicking back into the room. 2. Hall way was smelling too (like someone puked) 3. Kitchen did not have any utensils in the room. Had to ask, but was provided only the next day. 4. Stove top had so much soot on it that it was sticking to the utensils. Now an extra effort to scrub the soot off utensils becomes an additional chore. 5. Stove top does not heat efficiently. Was very slow.... read more
Business response:
Dear Sankarshanan, We sincerely apologize for the unpleasant experience you had during your stay. The issues you described, from odors in the room and hallways to kitchen cleanliness and maintenance concerns, do not reflect the standards we aim to uphold. We regret the inconvenience caused by the delay in providing utensils and the inefficiency of the stove. Your feedback regarding the maintenance response and provided amenities is concerning, and we will address these matters with our team to ensure improvements. Guest comf... read more
Not a good choice We meant to book the extended stay hotel about 5 minutes down the road which seemed very nice and staff was very nice and helpful. However, our reservation was at this hotel. When we arrived, we realized our mistake and we had to move. This hotel was dirty, smelly and staff was not helpful. There was Bullet proof glass at front desk and designated parking for police cars!
Business response:
Dear Guest, We sincerely regret that we did not meet your expectations. Your concerns regarding the condition of the hotel have been noted. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any concerns that may affect their stay. Your input is invaluable to us, and we thank you for bringing this ma... read more
Compared with other hotels around. Their amenities and breakfast is not good. Costumer services is not great either.
Business response:
Dear Claudia,Thank you for your feedback. We sincerely apologize for not meeting your expectations regarding our amenities and customer service. We understand how important these aspects are to a positive experience, and we deeply regret that we fell short during your stay. Please know that your comments will be shared with our team as we work towards enhancing our offerings and service. We value your input and hope you will consider staying with us again in the future, as we strive to provide a much-improved experience.Sinc... read more
There was ice in and around the parking spot
Business response:
Dear Timothy, Thank you for sharing your experience at Extended Stay America. We are sorry for the inconvenience caused by the icy conditions in the parking area. Ensuring the safety and comfort of our guests is important to us, and we will address this concern promptly. We hope to provide you with a more seamless experience during your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.