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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Coffee and oatmeal packs were fine, other breakfast choices consisted of small prepackaged muffins and multigrain bars. Not much to choose from. Phone was under the bed and very dusty. Stovetop very greasy so smelled a bit when used to heat some water. Nearest door by room to go outside and pool area had so many cigarette butts. Garbage can by same door stunk. Learned hotel is used for people who don't have places to live so a little nervous about that.
Business response:
Sonia, please accept our sincere apologies for not being able to deliver you a clean and comfortable stay. Your feedback regarding the housekeeping issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
The check-in process was the worst experience I have ever had at any hotel. I don't know the guys name but he told me he is from New York multiple times. He said he was "busy" when I walked in to inquire about getting 3 rooms for my guests from out of state, he was holding a napkin. Then after about 10-15 minutes he came back and began folding towels instead of helping me. I got mad and started to leave, he told me I need patience. Then he proceeded to recommend other hotels in the area to me because they are cheaper. I book... read more
Business response:
Thank you for your review. We apologize for the poor service you received from our front desk associate. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Worst stay ever We came to the hotel and it turned out that there is no room available for us. Receptionist said that he can't do anything with that, but when we refused to leave he spent 20 minutes on the phone with a manager (?). Then he gave us the small room with one bed instead of room with two beds I've ordered. After some argue hotel personnel provided a small folding bed for our child. In half an hour door opened and I saw some gentleman with a suitcase (!!!). He though it was his room. We went to the reception and t... read more
Business response:
Michael, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
The room was never cleaned from previous occupants. I was given 2 piece of linen, and no pillow case at the counter to change the sheets myself. The person at check in was the only person working at the hotel. I would expect this at a $50 motel, but this was a $180 place. Slowest internet.
Business response:
Roderick, thank you for choosing our hotel. We apologize for the cleanliness issues you encountered while you were here and that our accommodations did not provide the value you were hoping for. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We would like to regain your trust and hope you will give us that opportunit... read more
Business response:
Darlene, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Only two towels. There was no dishes in the kitchen. You had to ask for them. There wasn’t even a glass or cup. There was no ice machine. No breakfast. It was bare bones in every aspect.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, ... read more
Room was not cleaned; trash not emptied, bathroom not cleaned, food left in frigerator from last guest, entire place has an odor!
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.