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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room floor was dirty and tv didn’t work. Bugs in kitchen
Business response:
Thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will share your comments with our team and make sure the problem is resolved. We will also share your comments with our pest control provider regarding the unpleasant experience you had with your room and make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Piss Off (Piss-off) room smelled like crap and i killed a couple Roaches, Manger was rude until i sd i would pay for the night i stayed. He asked me did i tell the clerk. I sd yes, and no i wasnt offered a new room. But the clerk for the night crew did offer 30.00 off (never received). Think i will complain to the corp office..
Business response:
Paul, thank you for your review. We apologize for the issues you encountered and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very bad hotel. The hotel is one of the worst I have experienced. Dirty. No service. They would not even change the not working lamp in the room. The bath tub was not washed and sop and other things still left in the bath room and they would not even change the room.
Business response:
Farborz, thank you for your review. We apologize for the housekeeping issues in your room and even more that we didn't promptly respond to correct it. We will address this with our housekeeping department to make sure that we deliver a seamless stay every time. We hope you will stay with us again so that we can have another chance to provide you with the perfect visit you deserve. Sincerely, Hotel Management
Staff was not at all in their game. The property was in clean kept condition. My thoughts are that it’s just poorly managed.
Business response:
Thank you for the candid review. We are sorry for the unprofessional behavior of our staff. We have shared your remarks with our team in an effort to prevent anything like this from happening again. On a positive note, we are happy you were pleased with our immaculate accommodations. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Hello Jocelyn, We are extremely sorry to hear about your experience with us. Please accept our apologies on this occasion. As a member of the Extended Stay team we strive to provide top notch customer service, and make you feel comfortable in your home away from home. We will get better though, and look forward to providing you with the best service we can offer in the future.
Do not stay at the Extended Stay in Melbourne, FL. The staff were rude constantly. The hotel repetitively ran out of toilet paper. On multiple occasions there was management aggressively approaching guests with a German Shepherd to harass the guests at exactly the check out time.
Business response:
Loni, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
WORST HOTEL EVER UNSAFE I can some it up by saying STAY AWAY.. My 1st night and a man and 2 woman were pounding on my door and yelling to let them in the party was here clearly a man and 2 prostitutes were at my door and they were just allowed to enter the hotel. 2nd day a man was passed out on the curb of where i was parked in the hotel parking.. The room was dirty and when trying to cook the stove vent had no filter so my room filled up with smoke.. The hotel staff was rude and the manager of the hotel and staff lied on se... read more
Business response:
Michael, we are extremely sorry for the situation you have described. We take concerns such as this very seriously, so please allow us some time to look into this matter with the security team. Thank you for your patience and understanding. Sincerely, Hotel Management
First room smelled of fresh cigarette smoke. Move to another room. Smelled heavily of cleaning supplies, which is good, I guess. Bathroom fan quite loud. Common areas not the cleanest or updated. Staff, whe not the happiest, were helpful.
Business response:
Deborah, thank you for your review. We are sorry for the inconvenience you experienced due to smoke in your initial suite and also for the cleanliness and maintenance issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping and maintenance teams so that they are more diligent going forward. We apologize for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.