Extended Stay America - Memphis - Airport

Business response:

It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered in your room. e assure you that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for your candid feedback about your stay with us. It was disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. We assure you a "rude" staff is not acceptable and we will be working with my team to correct this. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're sorry for the billing issues you had while you were here. Please feel free to reach out to our front desk with your queries, and they will be happy to assist you further. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the maintenance issue you encountered and apologize as you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, we have gotten with our Maintenance Team and we are working on the problem you encountered in your room. We hope you will consider a future... read more

Business response:

We are truly sorry for the cleanliness issues you experienced in both of your rooms and regret the inconvenience it caused. Although our pest control provider has serviced the hotel, we are working to ensure procedures are being followed to prevent future infestation. Also, we have gotten with our maintenance team and we are working on the problem you encountered in your room. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Dear Guest, thanks for taking the time to rate your stay. We are so sorry for the smokey smell throughout your visit and for the not so fresh and clean accommodations. Please let us know next time and our team will do all they can to ensure the enjoyable stay you deserve. Thank you for being our guest and Happy New Year. Hurry back. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience. We are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management