Extended Stay America - Memphis - Airport

Business response:

We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered in your rooms. We have inspection procedures in place to make sure that this does not occur, so we regret that steps were missed in this case. We assure you that corrective action has already been taken by the housekeeping team to ensure that this doesn't happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Dear Steven, thank you for being our guest and for sharing your valued feedback. We apologize for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smoke from other guests compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests moving forward. Thank you again for letting us know the areas that need our attention and we hope to make this up to you on... read more

Business response:

Please accept our sincere apology for the difficulties you encountered with your room, and we truly regret the inconvenience caused by dog braking. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

John, thank you for your feedback. Please accept our sincere apologies for not living up to your expectations. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Lasunda, thank you for reviewing your stay. We apologize for the cleanliness issues you encountered in your room and for not being able to resolve the problems to your satisfaction. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We have also asked our pest control provider to service your room immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Larikus, thank you for being our guest. Although you liked our well-kept property, we are sorry our location was not that appealing to you. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management