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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in and first room I was given was left wide or someone kicked the door in. Went downstairs and complained they up graded me to a “King Suite” but when I went to the room , it was infested with bugs And cockroaches. Went back down and requested my money back and left. I will be making a call to City of Memphis building and health department.
While i was waiting, during the busiest time of the day, check out, there was only 1 person at the desk. The printer brome and she had no one to assist her. A customer checked out and stated the room needed to be sprayed because it had bugs that only came out at night!!! She actually felt it crawling on her leg!!! There was broken furniture in the lobby/sitting area and when I walked onto the floor it felt like I went back in time! Dark gloomy halls that smelled like marijuana. Just Ghetto! The bright side was the staff was ... read more
Business response:
Dear Out, thank you for sharing your concerns and for being our guest. We are so disappointed we did not provide you with the fresh and clean accommodations you had hoped. We are pleased our staff was found to be friendly and empathetic to your needs and we hope they did a good job addressing all your concerns, especially those unwelcome visitors mentioned by a fellow guest. We can assure you claims such as those are acted upon immediately to ensure the best stay possible. Thank you again for being our guest and we hope to w... read more
DIRTY with rude night girl! Night front desk clerk was awful. She was fine when her boss was there but as soon as she was alone, she couldn’t be bothered to help us. We purposely got a room with a sofa bed to USE IT. But there were no extra linens & only 2 towels in the room. We had to ask 3 times to get another blanket and sheet and only got it because i walked to the front desk and asked again. She never gave us another pillow or towels. On top of that there was sticky stuff all over the carpet and old toothpaste spots all... read more
Business response:
Courtney, we offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Cockroaches and used condom. Filthiest hotel I’ve ever seen.
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerel... read more
Too hidden. Parking lot congested. Location but centrally located
Business response:
Thank you for being our guest. We are sorry our location was not that appealing to you and regret the inconvenience you faced. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This was a dirty, nasty and full of roaches old property. While checking in multiple other guests complained about their rooms and wanted to either leave or change rooms. Door to room wouldn’t close properly or lock.
Business response:
Thank you for being our guest. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Terrible hotel. Dirty floors, asked for more wash cloths they advised that we bring our used ones in order to get clean ones HORRIBLE experience
Business response:
Thank you for being our guest. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Filthy carpet I had to ask twice for another room. The air wasn't working in my room, there was a dead bug in my bed abs the carpet was filthy!
Business response:
Denita, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review regarding the HVAC unit has been shared with our maintenance team to review and rectify it immediately. We hope you will consider giving us a chance in t... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.