This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jalissa, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Many of the rooms were roach infested. Most were not clean. One room for the party we were with had feces on the toilet seat. There was evidence of bedbugs on some of the mattresses.. Manager comped me for the first night (Thursday) for both of my rooms. Dirty stained sheets and bed covers and dirty carpet was not rectified until Saturday afternoon. I stayed there last year this time and everything was fine. Not anymore!
Business response:
Dear Guest, thank you for coming back to see us and for sharing your most recent experience. Please accept our apologies for failing to provide you with the fresh and clean accommodations you deserve. We take pride in our services and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our team to ensure this does not occur in the future. We do hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Dead bugs and shower curtain wasn’t long enough. Water poured all out on floor
Business response:
James, thank you for choosing to stay with us. We apologize for the housekeeping issues you encountered in your room and for the inconvenience you had due to it. We have discussed your feedback with the appropriate team, and we're taking immediate actions to make sure future guests do not encounter the same problems. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
This hotel had roaches and smelled like weed for it to be a non smoking hotel. Staff were non chalant. They said they offered pots and pans for you to cook but said the dishwasher was down. All around the stay was horrible I don't recommend it!
Business response:
Dear Guest, thank you for staying with us and for sharing your feedback. We apologize for the unwelcome visitors and for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry for not meeting your expectations. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your comments and we hope to welcome you back for a much-improved experience. Sincerely, Hotel Manageme... read more
We did not stay at the facility, we were greeted by roaches in the hallway and there was one in the room... I have pictures this is horrible and I will never stay at a extended stay again because there no way that there should be full blown of roaches in a hotel...
Business response:
Niki, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry... read more
I waited from 1:10 until 2:30 am, to check in.Clerk excuse was, the system is down.
Had cochroaches and I saw a rat outside the back entrance. A coffee maker would've been nice. Breakfast was minimal.
Business response:
Dear Guest, thank you for taking the time to share your review with us and for being our valued guest. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the unwanted guest situation to our attention. We have our pest control company scheduled to treat our suites and the property in response to your comments. We hope to make this up to you in the near future and we promise a much-improved experience. Thank you and travel well. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.