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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was filthy. The first room they put me in still had food scraps on the floor and a used disposable flosser on the floor. The second room had a sticky floor, dirty countertop and the bath tub was so dirty i refused to shower in it. I woke up in the middle of the night to use the restroom amd found a bug crawling over the counter top! Someone was smoking in their room. My hallway smelled like weed and cigarettes. I mentioned the smell to the front desk and left for a few hours because the smell was making me sick. W... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Will not return Lingering odor throughout halls Found a live (large) bug in our room
Business response:
Cory, we are sorry for the unpleasant odor you experienced and for the insect in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My Stay at Extended Stay Airport 8-9 Good at first. Needs to install cameras by all fire alarms to ensure safety. · I enjoyed the rooms. They were great and clean. · I enjoyed my stay the first 2 nights. But, the third and forth were unsatisfactory.There was or still is an arsonist starting fires for the past two days. They continued to pull the fire alarms and starting fires. Wednesday going into Thursday morning on the Nov. 8 at 4:30 am., causing lodgers to evacuate and;Then, Nov. 9, after midnight 2-3x. First evacuating;T... read more
Someone set 2 separate fires. And other than not getting any sleep due to 2 separate evacuations nothing was done about it for the inconvenienced guests and no breakfast available at 7 am when breakfast is from 6-930.
Business response:
We are sorry your sleep was disturbed by the fire alarm and that you were unable to take advantage of our grab-and-go breakfast. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. Also, please know we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The room was very clean but that's it. Two of the four lamps in the room didn't work. The full size refrigerator did not work at all. What good is a room in an extended stay hotel with a kitchen when the frig doesn't work? The toilet lid refused to stay up. Television reception was terrible. After several attempts I could not connect to the "free" in room wi-fi. The "continental breakfast" consisted solely of some very good coffee. One of the desk clerks was nice but the other one obviously couldn't have cared less.
Business response:
Jim, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Need to install cameras by all fire alarms Good at first. Need to install cameras by all fire alarms to ensure safety. · I enjoyed the rooms. They were great and clean. · I enjoyed my stay the first 2 nights. But, the third and forth were unsatisfactory.There was or still is an arsonist trying starting fires for the past two days. They continued to pull the fire alarms and starting fires. Wed. going into Thursday morning on the Nov. 8 at 4:30 am., causing lodgers to evacuate and;Then, Nov. 9, after midnight 2-3x. First evac... read more
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests very seriously. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
my room & outside rooms and hallways smells either of cigarettes or weed. Bathroom & kitchen floors are sticky and carpet smells bad & dirty.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Very disappointing establishment The front desk staff was extremely friendly on all shifts. The hotel was just extremely dirty. All three days of my stay the hallways had trash all over and i never seen anyone vaccum the floor. My bedroom had empty juice bottles in the closet and food trash in the dresser drawer. I also killed several roaches. I requested extra towels and a hair dryer when i booked the room, i had two bath towel, no wash cloths and no hair dryer. The website also advertised continental breakfast and that was... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. We will also make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opp... read more
Exterior looks great on the outside! Very dated on the inside! I was asked not to smoke inside the rooms. As I’m walking to my room from the front desk i smell a strong marijuana order coming from one of the rooms i pass. Air conditioning barely work. I keep waking out of my sleep because i was sweating! Air conditioning was basically kicking on and off when it wanted to!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.