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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spend a few extra dollars for the piece of mind You get what you pay for... so I’m not totally surprised but the place was a wreck in comparison to other extended stays. This place definitely can use some extra TLC. There wasn’t an iron in the room and albeit I did arrive late in the night (A little after midnight) the check in process was terrible.
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Stay away from this place Dirty and the worst smell ever. The lady at the front desk was nice to talk to but everything else was bad.
Business response:
Thank you for taking the time to post a review. Although you liked our associates, we are sorry for the cleanliness issue you encountered. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room wasn’t clean, the light fixture was broken and hanging off the wall with out a bulb . The only kiwi thing a bulb in it didn’t work
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Roach motel - literally. We got to the room, smelled the insecticide (so they're trying to address the issue), and we saw the insects scatter. - all sorts of bugs from the kitchen to the bath to the bed. The night staff was very pleasant and immediately offered us another room on the other side of the building. Unfortunately, the same problem. The night staff was not empowered to refund the deposit we had just made, so we had to come back the next day. We found another hotel nearby, and spent the night there. In the morning,... read more
Business response:
Thank you for being so specific in your evaluation of our hotel. We apologize for the inconvenience you had due to the insects in your rooms and for the service issue you experienced. Please be assured that we have discussed your feedback with our team to be more diligent with our efforts moving forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
This hotel is disgustingly dirty! The entrance, stairs, hallways all looked like they haven’t been cleaned in months! The room was ok, but there were cockroaches in the tub and on the counter surfaces when I turned the lights on in the morning! I definitely would not stay here again! Expedia should do a better job of vetting the properties that they offer. Gives me the creeps just writing this review!!!
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No battery in the fire alarm. No extra pillows available. Paid extra for three people had to fight to get three wash clothes and towels. Off the beaten path with only pne way in or outbut right next to freeway. Furnishings were ancient. No coffeee maker or water cups. No breakfast on the morning. Did have coffee and after 20 minutes hearing us complain abput no breakfast the check in la d y got us some muffins which were lacking on appeal. We are handicapped and were on the second floor furthest room from the elevator.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
Denise, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.