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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I love extended stay properties. This one was not the best. They ran out of towls , the only nice person were the ladies that checked us in, There was miscommunication about us checking out late ,and The room was not the cleanest .
Business response:
Thank you for being loyal to our brand. We are very sorry for the issues you encountered and regret your stay was not to your expectations. Your feedback has been shared with the appropriate team so that no future guests experience the same problem. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
This locations had roaches all over the room as soon as we walked in the room. We left immediately
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Terrible. Xxxxxxxxxxxxxxxxxxxxxxxxxxzxxzxxxxxzxxxxxxx
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Crappy customer service, roaches in hallways. Front desk agent was unaccommodating, flat, no smiles. "Excuse me, do you have a lobby restroom I could use?" "No we don't." "I know we're here a little early, would it be possible to check in if our rooms are ready?" "No it it is not." These were actually her responses. How they would hire somebody like this for "hospitality" is beyond me. Roaches crawling through hallways, "breakfast" is a joke. This hotel is located in a corporate office park, but if your company books this pl... read more
Business response:
Thank you for the specific feedback about your stay. We apologize for the service issues you encountered while you were here and for the inconvenience you had due to the roaches. Please be assured that we have discussed your feedback with our team, and we're reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We have also asked our pest control provider to service our hotel immediately. Sincerely, Hotel Management
This is not a hotel for one night . This is a place where people live for weeks at a time. Drugs, cockroaches
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Rat in my room ...... This is horrible experiencie
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Roach motel The service was terrible and the room was even worse. The window was open, when we checked in, so the side of the bed closest to the window was wet. When we asked for towels, we were told we had to turn in the old ones first, to get new ones. For 3 people staying in the room, we only had 2 bath towels and 1 washcloth. There were roaches in the room, and a terrible smell, like the room wasn't cleaned and someone smoked in the room and didn't bathe for a month. We only stayed because we were tired and got in around... read more
Business response:
Tarvia, we truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.