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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were cockroaches in my room, the room was extremely poorly kept.
Business response:
Tyler, thank you for your candid evaluation. We are sorry we failed to provide you the clean & comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing well-appointed rooms can be achieved and to prevent this from happening again. We are confident your experience will exceed th... read more
Business response:
Tom, thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Business response:
Travion, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Hotel was loud with kids running in hall and pounding on door. Room door had large gaps top and bottom and it was if there was no door to muffle any sounds
Business response:
We are sorry for the noise issues you experienced during your stay. Our front desk is available to resolve such issues, so we regret we were not aware of the problem, as we would have been happy to try and resolve it or move you to another suite. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
When I tell that they should have issued a refund...man looka here. Bought a pizza and ate a couple of slices and left it on the counter for 30 minutes and what do I see coming out of the box....? A ROACH!!!! After another 30 minutes an infestation of roaches. So I go downstairs and request another room and another guest who checked in came down for the same reason. This is the definition of a Roach Motel. I wouldn't eat nothing there and definitely won't stay there again. Hotels.com needs to take this infestation of stay of... read more
Business response:
Thomas, we are sorry for the "uninvited visitors" you reported while you were here. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The hotel had a smell, the receptionist had an attitude, there was a fight in the hall way at 1 am. You get what you pay for I suppose.
Business response:
Anthony, thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. Please be assured that we have discussed your feedback with the concerned teams, and we're taking appropriate measures to make sure future guest do not encounter the same issues. Wehope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Nick, thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
This hotel had roaches bugs dirty towels dirty bed dirty the whole entire thing was just dirty
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Did not stay...room had roaches
Business response:
Bruce, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered here. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.