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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Bottom Kitchen Cabinet Had Dirty Garbage In It And Roches!And Heating System In The Bathroom Didn't Work!The Day I Checked In At 11am On That Thursday September 6,2018 The Staff Lady That Checked Me In Was Not Pleasant!
Business response:
We sincerely apologize for the difficulties you encountered during your stay. We have asked our housekeeping team to be more diligent going forward. Also, we have alerted our maintenance team about the heating system in the bathroom, and they are checking and rectifying it immediately. Your feedback with regards to our associates will be used as a training tool to improve our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
So glad it was one night Room was ok, clean furniture was broken, beds were wore out, bathroom decent, no breakfast, roaches on the ceiling in the hallway, smelled old and wore out, floors were sticky
Business response:
Lauren, it is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Leighton, thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Blackout/No Hassel We came to Memphis for the Heritage classic football game which ended up being cancelled because of the weather. The rain storm also affected the electricity at this hotel. The staff could not predict how long the power would be off so we had no choice but to check out and check into another nearby hotel. The staff was accommodating throughout the whole situation. I can't truly rate the overall stay because we didn't stay but the staff was great in that we were not charged and did not hassle us in trying t... read more
Business response:
We apologize that we weren’t able to accommodate you at our hotel. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
No pillows at check-in. Had to go back down to front desk to request pillows. TV failed to work during my stay. WIFI was extremely slow, but wanted money for "faster" internet which is disappointing. No soap in bathroom and no garbage can in room. Overall it was a pretty disappointing stay.
Business response:
Josh, we apologize and regret the inconvenience caused due to the issues you encountered in your room. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
Business response:
Hansen, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Jalessa, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Awful. Biker gang hanging out outside the lobby entrance late at night blasting music and revving their engines. Empty bottles strewn outside the lobby; half a roll of toilet paper was all that was available; breakfast area dirty. Will make a different hotel choice if Im ever in this area again.
Business response:
Jay, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
My stay was very uncomfortable. Towels were dirty. Guest being loud.
Business response:
winky, we offer our sincere apologies for the cleanliness issue you encountered here. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.