This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good assistance for handicap ppl Night staff was ok morning staff had a nasty attitude. The room looked nice until roaches started crawling around in the dresser and night stand. No help for the handicap in the room assigned.
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Don’t do it. This stay was horrible. It was standards I would expect from a $25.00 a night hotel. Housekeeping didn’t even come through while I was there.
Business response:
James, we appreciate you taking the time to post a review. We are sorry that you were not explained our hotel policy upon arrival. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope we have the opportunity of hosting you back again for a much better experience. Sincerely, Hotel Management
Very bad experience Room was terrible. Had roaches and other bugs all over the room. Cover on the bed was dirty and the room smelled like mildew. The air freshener didn't help at all because after researching the room, there was mildew on the corners of the rugs. Be careful staying at this place. Checked in at 3pm and left at 5.
Business response:
We sincerely apologize for the cleanliness issue you encountered in your room. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, your feedback will be used as a training tool to improve our future guest's experience. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, ... read more
The filth the blood stains on sofa bed tje condom in the elevator the gun shots at 2 in the morning etc etc etc
Business response:
We apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The workers were nice and polite the stairway trash was full and trash coming out and on the floor made the place smell like trash... couldn’t sleep because we were itching all night, in the morning when I wotup and pulled down the blankets the sheets had old blood stains...I will never stay at this location again
Business response:
Arcelia, thank you for evaluating your stay with us. We apologize for the cleanliness issue you experienced while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. However, we’re glad to know you were pleased with the service you received from our staff. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
this was not clean. lobby and elevator dirty. first impression! got to room and sheets were dirty. had sand in bed. called lobby . we had to go get sheets and change ourselves. not real appealing. i would not recommend this property
Business response:
Thanks for being our guest. We sincerely apologize for the housekeeping issue. Your feedback for the housekeeping problems is discussed with the concerned team to do the needful. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The GSR, Cordara was very polite and understanding. The hallway outside my room had trash on the floor and the linen on my bed was filthy!!
Business response:
Evelyn, thank you for being our guest. Although we are glad you liked the service provided by Cordara, we are extremely sorry for the cleanliness issues you encountered. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
PROPERTY WASNT CLEAN AND THE ROOM WAS A NON SMOKING ROOM BUT IT SMELLED LIKE A ROOM WHICH PEOPLE SMOKED IN
Business response:
rCAPOTE, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We hope to welcome you once again to our hotel in the near future. Sincerely, Hotel Management
The property had trash and empty beer bottles in the parking lot along with a few people loitering that made me a little uncomfortable. The lobby area was not much better than the outside. The building looks old and outdated. After checking in, I walk to my room only to find more “guests” hanging out in the hallways. The ceiling was leaking right outside my door (room 302). Later that evening the weather changed drastically and we had a brief (2 second) power outage. The lights came right back on as to be expected because ce... read more
Business response:
Danesha, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Since... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.