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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty hotel, when I checked in the hotel staff acted like I was a bother. The hallways smelled like smoke and marajuana. Sheets were not washed, there was hair in my bed. Towels looked like they were not washed either. They said in the Kitchen there would be pots/pans/glasswhere and there was absolutely nothing in the kitchen.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Terrible hotel Terrible hotel. Very dirty, no hospitality, and feel not safe.
Business response:
Rudy, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Horriblr The condition of my first room was horrible stains on the carpet & sticky floors. The front desk clerk told me that she was aware of the stains in the room. I changed rooms immediately but my next room was only a little better. There was not any cups , dishes , nor trash can in the room. Housekeeping barely came and the bed and pillows were uncomfortable. I woke up to boxed toilets along the hall next to each room. The hallway had terrible lighting and a bad smell. If this was not the only hotel available I would ha... read more
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Not ideal but will do if absolutely necessary The hotel was very disappointing. First, I thought my reservation was for the Holiday Inn Express down the street from it. Next, they didn’t have my reservation in their system. I had to call Expedia and have it faxed over. Then, the room was very inadequate. I could barely get through the door because of the refrigerator. The appliances are outdated. The ac unit was running water all over the floor. There were roaches crawling. The breakfast was just granola bars, miniature muff... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Nope. Where do I start? Our room was small. For 3 of us staying in the room, if you wanted to watch tv, you either had to all be on the bed, or the couch. Very weird set up. Not to mention this must be 1970 something because you only get four channels, and they were fuzzy, came in alright if I held the cable up in the back. I probably would’ve had better luck with rabbit ears. The cabinets were all “sticky” I didn’t even want to touch them. There was a moldy, yes I said moldy, chocolate bar (at least that what we think it wa... read more
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Thank you again for your candid feedback. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Filthy room. Filthy hallways, AC unit was barely operative. Refrigerator had someone's pills and trash on top of it with a coating of grease. Kitchenette had loose food particles everywhere in drawers. Really disgusting. Housekeeping at this property is worthless. I observed the same trash in the hallways the entire time I was there. Property has TV set to go off automagically after 90 minutes and resets the volume to very low and Headline News for the channel. I don't expect daily housekeeping, but I do expect to receive a ... read more
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. We assure you that we have discussed your feedback with the appropriate teams, and we will be more diligent in our efforts. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Good location but terrible hotel The hotel had dirty rooms, insects, bad service, and a small breakfast. I wouldn’t recommend this place.
Business response:
Michael, thank you for taking the time to post a review. Although you liked our ideal location, we apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. Also, your concerns with regards to our grab-and-go breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires and assists them in determining new future offerin... read more
The room was fairly nice we had a broken side lamp in our room and the bed was awful honestly would have rather slept on the floor
Business response:
Lily, thanks for choosing us for your needs. We are sorry you couldn’t experience a good night’s sleep due to the bedding issue. Your feedback for the broken lamp is shared with the maintenance team to do the necessary repairs. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
Not for the average vacation. Hotel located in a business district and suitable for companies works but if you are on a vacation stick to the German town location or you will just be surrounding yourself with rude crews and vulgar language from staff as well as other guest, not a good place for the family
Business response:
Kernell, thank you for staying with us and taking the time to share your concerns. We are sorry your experience was less than perfect and you did not receive attentive service. Your feedback will be shared with our team to prevent such issues in the future. We encourage you to try us again soon as we are sure you will enjoy a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.