This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sad Booked a room on 06-04-2018 Upon making it to the hotel I was told. I had to pay but: the money was already taken out of my account. At which time the hotel turned me away. They don't except cash. Hotels.com said they will get back with me in 72 hrs. Wow
Business response:
Thank you for taking time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is a standard industry practice. In the event no incidentals are incurred, we release the hold back into your account. Depending on your banking institution, this may take anywhere fr... read more
Sheets and mattress with blood. Roaches and bedbugs everywhere. Apathetic staff said I didn't qualify for housekeeping, as I booked 4 nights only. DO NOT STAY THERE!
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Took over 24 hours to get more washcloths. Had 2 when we started. Asked for some on the way in our 2nd night and were told they didnt have any. Asked again the next time we came in. She offered me floor mats.....
Business response:
Thank you for taking time to write a review of our hotel. Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team and steps have already been taken to avoid these mistakes in the future. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
When we arrived the room seemed to be clean however after a while we did find a few roaches in the bathroom and kitchen area. Also the room was supposed to be furnished with dishes and a coffee maker but was not. When I asked the front desk they were very rude and said that they did not have any available. I then asked if I needed to go to the store and furnish the kitchen myself. After that they were able to find a coffee maker and some dishes but said I needed to call first next time. This seems odd sense you would think b... read more
Business response:
James, thanks so much for taking time to evaluate our hotel. We apologize your room did not have the amenities you desired or needed. We’re also sorry for the miscommunication regarding our dishware policy. It appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have discussed your feedback with our team for improvement. We hope to have the opportunity to make... read more
We tried to contact you to tell you that the res. was for the wrong date. we paid an additional amt. and stayed anyway so they got paid twice and we got screwed. You should drop this hotel, You are also very difficult to contact and make the experience very cumbersome if mistakes are made it defaulted back to the date the res was made , not the date for the res..
Business response:
Thank you for taking time to share your feedback. We’re sorry for the inconvenience you encountered due to the mix-up with your booking. Since the reservation was done through the third party website we at the hotel are not authorized to amend the booking dates. Usually guest has to make these changes through the booking website. In the meantime, you can also contact us for further assistance. Sincerely, Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
The worst Would not let me check in dedpite reservation. Will never use expedia again
Business response:
Thank you for taking time to write a review of our hotel. We apologize for not being able to accommodate you in any of the room. We assure you that we are investigating this matter and are trying to find corrective steps against such situation. In the meantime, you can also contact our front desk for further assistance. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The cable tv barely worked, all of the network stations were almost no picture. The breakfast was coffee, hot water and packets of oatmeal, grits, and small muffins. They didn't have a computer to obtain boarding passes for my trip home. The kid that changed a cable to try and fix the tv was very nice.
Business response:
Frank, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Roaches We got in late after an eight hour drive. Staff was really nice and friendly. After checking into our room, we go upstairs and as soon as we opened the door roaches scattered. It was terrible. There was also used water bottles in the room as if it was not cleaned. The manager allowed me to get a refund and we left! Luckily I was able to find a room at another hotel.
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.