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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was pleasant..everything else was below average but was just staying 1 night...we got in late but was still very noisy w once we tried to go to sleep.
Business response:
Thank you for your feedback. Although you liked our courteous associates, we are sorry for the noise issues you experienced while here. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
The service staff was pleasant and helpful. The building was not well kept - trash around entrance and common areas. Room was clean.
Business response:
Thank you for your feedback. Although you liked the service provided by our staff, we are sorry for the cleanliness issues you had while being here and regret the inconvenience it caused. We have shared your concern with our team to ensure it is fixed immediately. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Bad Location No garbage can in any part of room, including bathroom. Lyft driver told us there was a shooting a few months before our stay.
Business response:
Matt, please accept our apologies for failing to provide you with a stay that met your expectations. Our goal is to provide every guest with an exceptional experience, and we hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Regretful stay The check-in was at 3 and our 2 rooms were not ready when we arrived there at 3:45pm and we had to wait until about 5pm. There were not enough towels; everything we needed had to be requested; there was no soap, shampoo, conditioner, coffee pot, cups, plates, nothing... There were only 2 people working in the hotel, the front desk and 1 cleaning lady; the front desk person had to go help the cleaning lady to get my 2 rooms ready and there were about 5 people waiting on the front desk. After about 7 hours drivi... read more
Business response:
Claudia, thank you for staying at our hotel. We are sorry you were unhappy with our hotel policy in regard to kitchenware and regret the inconvenience caused. Your comments have been shared with the appropriate team members, so we can take action to prevent the service issue from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Holiday weekend. Hotel claimed a continental breakfast and none was provided.
Business response:
Thank you for your review. We know how important it is to start your day off right with a good breakfast, so we are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thanks again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel close to airport 1st room tv did not work. 2nd room was dirty no linens on bed no towels. 3rd room dried blood on carpet and bedskirt. I stayed at this place on Dec.21. I came to desk someone complained about roaches. I never saw any. Next day on checkout staff laughing and talking about roaches in the room. They were embarrassed when I heard them talking about the roaches and 1 girl apologized. Very unprofessional! I live in California. I would not stay here again
Business response:
Charlotte, thanks for taking the time to share your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. Your feedback is discussed with the concerned teams in an effort to improve our service and facilities moving forward. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Roaches, sticky /dirty floors, broken locks Cockroaches running all over kitchen counter, and no sticky traps plus droppings all over floor under counters and fridge. Smelly rotten odor and sticky floors where laments, stains all over old dirty carpets in the rest. The only cart is broken, the doors to push the broken cart are opposite so you can't push cart and open doors at same time. NOT breakfast, only coffee, granola bar, oatmeal packet and muffin. Smoke coming from most of the rooms even though non- smoking ? Plumbing ... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Disgusting and Infested Out of 3 nights I was only able to stay 1 and a half of those nights. The first night I awoke with several bites on my arm but could not find any culprits. I could hardly enjoy my shower because the towels were absolutely disgusting and unclean. After this first night, I was afraid to sleep here again. At 3 in the morning I awoke with three times as many bites on my arm only to discover a couple of bed bugs on the bed. I immediately caught them, took pictures, and brought them to the front desk all wh... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Need to improve really dirty smell Not good at all can’t stay next time really dirty smell coming from carpet
Business response:
We sincerely apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.