Extended Stay America - Memphis - Airport

Business response:

Dear Robert, Please accept our apologies for not meeting your expectations in the areas you outlined. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opport... read more

Business response:

Dear Shailesh, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please be assured that we are taking the necessary measures to resolve them. Thank you for bringing these concerns to our attention, and we are grateful for the opportunity to improve our services. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management 

Business response:

Dear Tony, We value guest feedback; therefore, we thank you for taking the time to share yours. We are pleased to learn that you have found our facility impeccably clean. However, we are disappointed that your experience was not perfect. We regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Please know that our front desk is also available at all times to help make your stay as comfortable as possi... read more

Business response:

Dear Justin, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Aahley and maya; we'll be sure to share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Gabriela, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Diana, Thank you for providing feedback. We are sorry for the concerns that disturbed you during your time with us. Thank you for bringing this to our attention, and it will be addressed promptly by our concerned team. Please allow us to improve this on your next visit. Sincerely,Hotel Management