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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the lobby smelled of marijuana when we first stepped through the door; I got there late after 11 pm and they only had a cleaning lady working the front desk bc apparently they have "office hours" for a hotel. Then they "ran out of the double queen bed" rooms we had booked for the night. The whole place felt and smelled dirty. Thank goodness our stay was only for one night.
Business response:
Dear Guest, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Also, we regret the various issues you encountered and assure you that they will be addressed adequately. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel M... read more
Thought it'd be like Staybridge Suites The room was in disrepair with torn lamp shades, peeling paint, a nonworking phone, and a drawer that would not stay closed. I didn't complain about any of that. I put our bags in the room and went to visit with my parents. Upon returning to the room, water had leaked from the sink or the refrigerator and pooled in the floor. I couldn't call the front desk for assistance, so I had to take my young children to the front desk to request assistance. Between the key cards that worked very p... read more
Business response:
Dear Jonathan, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve ... read more
This hotel had a broken computer system and could not check any customers in. We had to find another place to stay at the last minute after 10:00pm.
Business response:
Dear Kelly, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please give us some time to follow up with the team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
The property itself seemed scary. Stragglers in parking lot. People living in hotel. Refrigerator made horrible noise. It was dented and had mold on the side.
Business response:
Dear Teresa, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel M... read more
it's so goog.
Business response:
Dear co.ltd, Thank you for your positive feedback. We're thrilled to hear that you had a great experience at Extended Stay America. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.