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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here if you value your health. This was the dirtiest place I’ve ever stayed. There was literally blood splatters on the wall, the tub faucet ran all night, the carpet was filthy, cabinets broken, the wall fixtures all had black grime and the backsplash in the kitchenette was half way off the wall. The smell in this place was absolutely atrocious. The worst place ever.
Business response:
Dear Rebecca, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Great customer service
Business response:
Dear Markell, Thank you for staying with Extended Stay America and for taking the time to share your experience with fellow travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service, and we hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
I booked a 2 queen bed room and none were available when I came to check in. Dirty property. It's been 1 hour since check in and can't get a hold of an expedia representative.
Business response:
Dear Shalin, Thank you for choosing us. We apologize for not meeting your expectations. Your comments are critical and shared with our housekeeping team to review and address adequately. Also, we regret your frustration and inconvenience caused by the unavailable front desk, and your remarks are passed on to the concerned individuals for further improvement, and we will ensure the lapse in service is not repeated. Please allow us another chance and revisit the next time you are in the area for a flawless experience. Sincerel... read more
There was an unexpected $150 deposit without a proper reason. The room was decent but didn’t have a microwave or utensils for it to be an Extended Stay.
Business response:
Dear Semitra, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear your room amenities did not meet your expectations and that you needed proper information regarding the deposit. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.