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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad smell, dirty, there was a mattress thrown in the reception. I understand it is a budget hotel but I think it can be done more
Business response:
Dear Katherine, We appreciate your choice to stay with us, and thank you for taking the time to leave a review. Our goal is to ensure every guest has a memorable and enjoyable experience. We apologize that we fell short of meeting your expectations. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. Sincerely,Hotel Management
nothing
Business response:
Dear Dwight, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
The staff was outstanding. Super friendly and understanding. Unfortunately, when we arrived to the room it was dirty (chicken bones under the sofa bed), so we decided to leave. We showed the lady at the front desk the pictures and immediately apologized and processed a refund.
Business response:
Dear Carlos, Thank you for your feedback on your recent stay. We're sorry for the cleanliness issue with your room and understand why you left. We appreciate you showing pictures to our staff, who apologized and refunded you. We take cleanliness seriously and will investigate to prevent future occurrences. Please reach out to us if you need further assistance. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Staff were excellent. Hotel run down. Handle to exit the room broken, lamp broken, TV didn’t work, no cups or utensils in kitchen.
Business response:
Dear Laurie, Thank you for choosing us. We are sorry for not meeting all your expectations. Our housekeeping team works hard to keep the entire hotel clean and up-to-date. However, we are sorry if they missed catching the areas you mentioned. We have shared your remarks with the housekeeping and maintenance team to review the room and take action accordingly. The kitchenware of your suite is kept at the front desk team to ensure cleanliness, and our team gladly delivers them to the guest. We apologize if we did not communica... read more
Stay AWAY!! NASTY!!! The hotel overall smelled horrible. Like broccoli and cigarette smoke. My room looked like a jail cell. It was bare and also smelled horrible. The kitchenette was completely empty. There was no microwave or coffee maker. The tv didn't work. There was only a very thin cover for the bed. Sheets were clean, but felt like sand paper. The floors were so dirty that the towel I put on the floor was black from me walking around the bathroom barefoot. The morning staff was rude when I asked about the breakfast th... read more
Business response:
Dear Sandra, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management
Facility is in an normal old shape. Like didn't see a renew since was build.
Business response:
Dear JOSE, Thank you for evaluating your recent stay with us. We seek to provide an exceptional experience for each guest; therefore, we regret that we did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.