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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was nice. But, there was white powder in corners of the walls, I’m assuming bug killing powder and it was not vacuumed, the halls kind of stink, my towels were dingy and not enough pillows
Business response:
Although you were overall happy with the room, we are sorry for the housekeeping issues you encountered during your stay. We are addressing your concern with our housekeeping team to ensure a much better experience for our future guests. Thank you for choosing our hotel, and We hope you will consider giving us the opportunity to host you on your next visit to our area. Sincerely, Hotel Management
It was secluded and offered privacy. The breakfast was minimal
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
The rooms smelled awful like marijuana and smoke even though it’s a no smoking facility. The breakfast was seriously a joke. There was no coffee and they offered about 5 muffins and they we’re awful. The rooms were dirty and the carpet was sticky with stains and there were stains all over the blankets and sheets. Our bathroom was not stocked with toilet paper and there was holes all over the walls. The cabinets in the kitchen were filthy and broken. Would NOT recommend staying at this hotel.
Business response:
Thank you for your review of your stay. We apologize for the issues you encountered in your suite and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping and maintenance teams for review and action. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes.... read more
The carpet in the room was filthy and smelled horrible and sour! Ewww
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. A clean, fresh suite is our top priority, and we will work with our housekeeping staff to ensure that this was an isolated issue. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 4.3 star rating with 1,452 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.