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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never got to check in because Expedia didn't let me know when I was booking the room there was a 150.00 deposit that I didn't have after I got an Uber there!! So no they service was terrible I was left to stand outside and find a hotel to stay at because I was on a budget.know y'all trying to charge my card and I never slept there because I booked a room that told me 93.00 bucks to check in but when I get there it 250.00 bucks to check in I was so upset
Business response:
Dear Latoya, We're sorry for your disappointment with the reservation process during your visits. It's essential that booking platforms communicate all charges clearly to guests, and we apologize for any confusion. Please note that deposits are typically refundable upon checkout, pending additional charges. Please reach out to us directly at the hotel if you need further assistance. We understand your frustration and hope you'll give us another opportunity to provide you with a smooth and pleasant stay. Thank you for taking ... read more
The property is full of bed, bugs, and roaches. There is garbage overflowing at the trash, cans, bed mattresses, laying on the side of the dumpsters holes in the ceiling, dirty microwave, extremely dirty.
Business response:
Dear Jody, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Did not get to stay because my flight was delayed to after midnight,therefore I was unable to check in. And refuse to refund. Never again
Business response:
Dear Renee, Thank you for the feedback. We sincerely apologize for any inconvenience you may have experienced upon arrival. We never intend to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. Thank you again. We hope to make your next stay a complete success.Sincerely,Hotel Management
Na
The staff are amazing
Business response:
Dear Natasha, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.