Extended Stay America - Memphis - Airport

Business response:

Dear Aundra, We are happy you chose Extended Stay America for your recent visit to Memphis. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management 

Business response:

Dear Lee, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management 

Business response:

Dear Ebony, Thank you for choosing to stay with Extended Stay America and for taking the time to share your experience. We are delighted to hear that you and your family had a great time during your stay with us. We strive to make every guest's experience a memorable one, and we are glad that we were able to do so for you. Your feedback is very important to us, and we appreciate your kind words. We hope that you will consider staying with us again in the future, and we look forward to welcoming you and your family back soon.... read more

Business response:

Dear Lawonia, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear James, Thank you for posting a review of your recent stay. We are glad you like our location being close to the airport. However, we are sorry if your experience was anything other than perfect. We will share your feedback with our team to work harder to provide an outstanding experience. We hope you will consider giving our hotel another chance so we can provide you with a better experience on your next visit. Sincerely,Hotel Management 

Business response:

Dear Anthony, Thank you for staying at our hotel and sharing your comments. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management