Extended Stay America - Memphis - Airport

Business response:

Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you again soon for a much better experience. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Randy, thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you had a pleasant stay with us that our offerings were to your satisfaction. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your constructive feedback is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks once more for the great review. Please come and see us again soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke and the other concerns you mentioned in your review that you experienced on your stay. We work hard to provide a clean and comfortable environment, and I am sorry these concerns compromised your experience. We will follow up with our tea to ensure we are doing everything possible to prevent this from reoccurring. We appreciate your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Managem... read more