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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Good overall, the room wasn’t cleaned. Appliances had rust spots all over them needed to be replaced.
Business response:
Orlando, thank you for evaluating your stay at Extended Stay America. We are happy to read your overall stay was comfortable. However, we appreciate your comments which indicates that we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Carolyn, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Horrible Front desk worker rude and was stalking us a female worker
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
I like the hotel but under the beds were dirty. There were cups and plastic wrappers under there when we arived and the bathroom door wouldn't close. And the key cards worked on the front door but the room door was a pain because you had to slide it 4 or 5 times before it opened. They were running out of supplies and didn't know when the truck would arrive but i understood that part because we are going through a pandemic right now.
Business response:
Dear TonyaTurner, thank you for your kind review and for letting us know you had a pleasant stay at Extended Stay America. The needs of our guests are surely our top priority, and during this fluid situation, we are trying to adapt to the daily developments and keep things as normal as possible. We highly appreciate your patience and hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Good place Great and clean place. Quiet, and comfy too. I would definitely stay again.
Business response:
Thank you for reviewing your stay with us. We are happy to know you were pleased with the cleanliness of our property and that you had a pleasant time while you were here. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Just didn't like that there wasn't a comforter on the bed. But otherwise everything else was great.
Business response:
Thank you for posting a review about your experience here at Extended Stay America. It's nice to hear your visit was overall comfortable. We also appreciate your specific concern with regard to the comforter. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Front desk nightmare and NO HOT WATER The lady at the front desk was so ignorant. Didn’t tell us there was NO HOT WATER until 30 minutes after we checked in to which she responded not my problem maintenance works 8-5. This was 9pm when I was trying to bath the baby after traveling all day. I asked to just refund us so we could elsewhere which she also refused. She was so ignorant. We checked out and called corporate.
Business response:
Dear Melissa, please accept our apologies for the difficulties you encountered and that we were unable to fix the issues to your satisfaction. We have shared your feedback with the concerned team members, and steps have already been taken to prevent these issues from happening again. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Business response:
Thank you for visiting Extended Stay America and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.