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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches Was very disappointed when there where roaches in my room, not just one but 3!!!
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The rooms smelled awful like marijuana and smoke even though it’s a no smoking facility. The breakfast was seriously a joke. There was no coffee and they offered about 5 muffins and they we’re awful. The rooms were dirty and the carpet was sticky with stains and there were stains all over the blankets and sheets. Our bathroom was not stocked with toilet paper and there was holes all over the walls. The cabinets in the kitchen were filthy and broken. Would NOT recommend staying at this hotel.
Business response:
Thank you for your review of your stay. We apologize for the issues you encountered in your suite and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping and maintenance teams for review and action. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes.... read more
The outside of the building looks great. Even the rooms appear to be clean. But there was a roach problem and I was woken from my sleep around 4:30 AM being bitten by bedbugs. After alerting the staff the GM said there was no proof of bedbugs, even though I have photos and bites all over me. The GM told Expedia that pest control had already come by before 8AM and they found nothing. I went back to the property, the GM tells me that pest control would be there between 11AM-2PM he wasn't sure of the time, and stated I would no... read more
Business response:
Dear Rosalind, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The carpet in the room was filthy and smelled horrible and sour! Ewww
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. A clean, fresh suite is our top priority, and we will work with our housekeeping staff to ensure that this was an isolated issue. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Staff stated no smoking but there were smoke smell in the room. No breakfast, not even continental breakfast just a pack of oatmeal and coffee.
Business response:
Thank you for being our guest. We are sorry our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Kindly note, we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we truly apologize for this. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.