Extended Stay America - Memphis - Airport

Business response:

Dear Steven, thank you for being our guest and for sharing your valued feedback. We apologize for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smoke from other guests compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests moving forward. Thank you again for letting us know the areas that need our attention and we hope to make this up to you on... read more

Business response:

Please accept our sincere apology for the difficulties you encountered with your room, and we truly regret the inconvenience caused by dog braking. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

John, thank you for your feedback. Please accept our sincere apologies for not living up to your expectations. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely, Hotel Management 

Business response:

Belita, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for choosing our hotel. We're glad to know overall you had a pleasant time with us, but we're sorry for the smoke smell you experienced in your room and for the inconvenience you had due to the roaches. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also asked our pest control provider to service your room immediately. We hope you will give us another chance to impress you on... read more

Business response:

Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Lasunda, thank you for reviewing your stay. We apologize for the cleanliness issues you encountered in your room and for not being able to resolve the problems to your satisfaction. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We have also asked our pest control provider to service your room immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management