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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom has no tissue in it. I literally had to find a staff to get a roll. The soap dishes for the shower were on the sink. I don't recommend staying
Business response:
Dear lashandra, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Poor customer skills! I booked my hotel a week in advance and through hotels.com the day of I called and spoke to the manager. I informed her that my flight was going to land at 10:45 pm and that I would be a late check in. She went ahead and checked me in over the phone. When I got there , there was a woman there that was not too friendly. I explained to her that I had already checked in and she told me she couldn't see anything due to her not being able to log into the computer, and that she didn't know if she would be abl... read more
Business response:
Dear Aurora, Thank you for choosing us. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the a... read more
Don’t stay Where do I start. Old, run down, no smoke detectors, no utensils or anything in the kitchenette, broken shower rod and section 8 people living there. The manager was great and so sorry of the conditions that they are working on them.
Business response:
Dear Robert, Please accept our apologies for not meeting your expectations in the areas you outlined. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opport... read more
No lights in bathroom.. bath tub was not cleaned .. smell and odour in the room
Business response:
Dear Shailesh, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please be assured that we are taking the necessary measures to resolve them. Thank you for bringing these concerns to our attention, and we are grateful for the opportunity to improve our services. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management
The area around the property is horrible. Homeless folks hang around the property the facility was very clean tho
Business response:
Dear Tony, We value guest feedback; therefore, we thank you for taking the time to share yours. We are pleased to learn that you have found our facility impeccably clean. However, we are disappointed that your experience was not perfect. We regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Please know that our front desk is also available at all times to help make your stay as comfortable as possi... read more
This is a terrible hotel. E-mail received for feedback is asking “how was the check in?” Well there was no such. Expedia website for this hotel says check in ends at midnight. My husband and my 2 daughters arrived between 11 pm and midnight and there was no one to help them. This hotel has a sign saying check in ends at 11 pm! Called to phone is advertised there and of course no one answered. While they were there waiting trying to get help they killed a cockroach. That’s when they decided to leave. I called Expedia asking f... read more
Business response:
Dear Gabriela, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again for your feedback.Sincerely,Hotel Management
Quiet
Business response:
Dear Diana, Thank you for providing feedback. We are sorry for the concerns that disturbed you during your time with us. Thank you for bringing this to our attention, and it will be addressed promptly by our concerned team. Please allow us to improve this on your next visit. Sincerely,Hotel Management
the lobby smelled of marijuana when we first stepped through the door; I got there late after 11 pm and they only had a cleaning lady working the front desk bc apparently they have "office hours" for a hotel. Then they "ran out of the double queen bed" rooms we had booked for the night. The whole place felt and smelled dirty. Thank goodness our stay was only for one night.
Business response:
Dear Guest, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Also, we regret the various issues you encountered and assure you that they will be addressed adequately. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,957 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.