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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Less than average accommodations. Parking was terrible due to repaving. Air conditioning cleaning scheduled on the Fourth of July.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
They had no clean rooms. First they put me ina room with an unmade bed than they gave me a room with people already in it.
Business response:
Please accept our apologies for the service issues you encountered and less than the favorable experience you had at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
My truck was broken into on the property. I parked the 2nd space from the door. The lock was pulled out my dash was broken and radio n tv stolen! Aside this the hotel was perfect. Our air conditioning unit was just blowing warm air , it may have been frozen!
Business response:
Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. Our management team has been working closely with local authorities to investigate and prevent future incidents of this nature. Thank you again for being our guest, and we would love the opportunity to welc... read more
Need Cleaning Please The front clerk was awesome! However when I got to my room it wasn’t anything like they advertised! Then I checked my bed, nasty and disgusting....looked as if someone had spilled something on it, sex stain just nasty. So we checked the sofa bed, Lord just nasty! We were moved to another room but I wasn’t pleased there either. I didn’t stay the two nights like I planned because it just didn’t feel clean. Behind the bathroom door was dirt. Could have been a great stay.
Business response:
Bertha, thank you for evaluating your stay. We truly apologize for the cleanliness issue you had in your room and the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to us. We have relayed your concerns to our housekeeping team, and we will be working diligently to identify and fix the problems. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
For the money I spent for this hotel, you would think that they would have at least a free continental breakfast, but NO they did not. Every time you stepped off the elevator, there was a very distinct smell of marajuana. All in all a nice hotel, but not worth the money.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Horrible. The shower drain did not work. The room was disgusting. The tv was broken. The staff was rude. I will never stay here again.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Seedy hotel It was like staying in a flop house. Couldn't find anyone to speak to when we got there to check in. I had to call the front desk on my phone and request someone to please check us in. People standing around looking for someone to speak with at the desk, and no one was there.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Unclean Cockroaches, Trash left in cabinets. Old trashcan liners.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Great location but poor service I was double charged for the security fee. The lady at the desk lied about how soon it would return to my card and she forgot to give me my driver's license back. On top of all of that she almost sent me to the wrong hotel because she didn't enter my name in their system to find my reservation.
Business response:
Daphne, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.