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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Biggest cockroach I have ever seen. TV not working properly, phone to call front desk beeping a busy single even when hung up, smelled of pot
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The hotel has misrepresented itself by saying there was a free breakfast and free WiFi. They should have said free granola bars if no one gets to them before you do. WiFi was non existent and the tv service was out of service for three days. The hotel was dirty and the place smelled of rotten trash, fish, and human waste because the “trash room” (as per the label on the door) was overflowing and trash sat in the hall the whole time we were there. The floors in our room were sticky and we had to put towels against the door in... read more
Business response:
We sincerely apologize for the housekeeping and maintenance issues you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
When I stay at ANY hotel, I expect to have clean fresh towels every day. I don’t like having to take my towels to the front desk and waiting in line to get fresh ones.
Business response:
Thank you for being our guest. We are sorry you were unhappy with our hotel policy with regards to our towels. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
No compassion. Due to car problems I didn't arrive until about 4 am that Sunday morning. The lady that checked me in was very rude and I had to be out at 11 still.
Business response:
Derrick, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
It was dirty and very run down. The lighting in the halls was dark and we felt unsafe. We checked out early and went somewhere else to stay and will never stay there again.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had during your stay and that our hotel was not up to your expectations. We are reviewing this with our concerned teams to ensure oversights such as this do not happen again. Also, your comments will be shared with the concerned individuals in our organization planning a future renovation. We hope you will give us a chance to exceed your expectations on your next visit. Sincerely, Hotel Management
Extended Hell The lady behind the desk was a terrible person, like yu could tell she was in a bad mood and didn’t want to be at work that night. Room was damp because air conditioning cover was off of the unit. Tub had stain in it and they refused to bring extra pillows or blankets for the fold out bed. Never staying at extended stay again.
Business response:
Meredith, thank you for being our guest. We're truly sorry your stay was less than satisfactory and that we did not live up to our usual standards. We have shared your comments with our staff, and we are taking appropriate measures to ensure these issues are not repeated. We hope to have the opportunity to welcome you again in the future to provide you with the hospitality you deserve. Sincerely, Hotel Management
They didn’t even have shower curtains or a working phone to reach the front desk .
Business response:
Barbara, thank you for evaluating your stay with us. We’re sorry for not meeting some of your expectations and for the maintenance issues you experienced while you were here. We have shared your feedback with the concerned team to rectify the problem with the phone. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dirty hotel, untrained staff, double charged.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.