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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay was great, front desk staff was helpful and friendly.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with the front desk associates. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Not pleased When I arrived I had to wait over an hour to check in because of some type of technical difficulty with the person in front of me's transfer from a different Extended Stay. Afterwards I had to wait another 25 minutes for them to prepare my room. I had booked my room several hours before I showed up so there should not have been any reason my room would not be ready. Upon entering my room I tried turning the TV on via remote and the TV itself and it would not turn on. I had to call the front desk twice to get some... read more
Business response:
Douglas, thank you for reviewing your stay. We are sorry your room was not ready upon arrival and regret the wait time issue it cause We apologize for the maintenance issue you experienced with the television and that this was not handled correctly by our staff. Your concerns have been shared with the appropriate team to fix it immediately. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Managem... read more
Good, freindly, and highly recommently. And would stay there again anytime.
Business response:
Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. Thank you once more for recommending us, and we look forward to your next stay. Sincerely, Hotel Management
I didn't like the fact that breakfast was very limited and shallow in selection items.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We regret learning that our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. On a positive note, we appreciate the excellent rating and hope to welcome you again the next time you are in our area. Sincerely, Hotel Management
I made a late check in and when I arrived there was no one at the front desk. It took a few minutes for someone to show up. Then, when I finally got into the bedroom I realized that the bathroom haven't being cleaned properly.
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. We are also sorry for the cleanliness issue you experienced at the bathroom. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope you will give us another chance to serve you... read more
My room was very clean and very spacious. The workers were very attentive to all of my needs.
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with the cleanliness of our accommodations and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
It was in a great location. I wish there was less ratchet staff working though. They also did not start checkin until exactly 3 pm.
Business response:
Thank you for being our guest. We are pleased to know how much you liked our location. However, we are sorry for the unpleasant encounter with our front desk staff. We are working with them to ensure a much better experience going forward. We hope you will choose us the next time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,230 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.