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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like the fact that he was not going to give me my room after I just drove 9 hours because I did not want to tell him where I worked. What if I worked for the CIA? I was tired from the road, and then to be asked 20 questions was beyond me. Check is has to be better.
Business response:
Shytanya, we generally know how tired you would be after a long drive, and you were hoping for a seamless check-in, but we apologize that this was not your case. We are reviewing your case with our front desk team to ensure we deliver a pleasant experience to all of our patrons right from their arrival. We hope other than this, your stay with us was a nice one and you will come back soon for a perfect stay. Sincerely, Hotel Management
Could you get a better mattress? The property was very clean. My only complaint was the bed was too hard.
Business response:
Gerald, thank you for taking the time to share your feedback at Extended Stay America. We are happy to see the wonderful rating and glad you were impressed with our well-kept property. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
I didnt like that the plugs in the bathroom didnt work or my heat other than that amazing stay
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We also appreciate your observations regarding our rooms and will share your feedback with the appropriate individuals in our organization. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
The property is located outside of Germantown although the right up says Germantown. Not a big deal to me but it was very deceiving. I didn’t know that this place is like a YMCA where most people staying there live there. It was okay for me but I think had I known I would have chose a dinner place.
Business response:
Thank you for your review. Your total satisfaction is always our top priority, and I am sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
👍 Courteous staff and great location.
Business response:
Phillip, thank you for your recent stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you loved our excellent location and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,180 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.