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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I made a late check in and when I arrived there was no one at the front desk. It took a few minutes for someone to show up. Then, when I finally got into the bedroom I realized that the bathroom haven't being cleaned properly.
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. We are also sorry for the cleanliness issue you experienced at the bathroom. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope you will give us another chance to serve you... read more
My room was very clean and very spacious. The workers were very attentive to all of my needs.
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with the cleanliness of our accommodations and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
It was in a great location. I wish there was less ratchet staff working though. They also did not start checkin until exactly 3 pm.
Business response:
Thank you for being our guest. We are pleased to know how much you liked our location. However, we are sorry for the unpleasant encounter with our front desk staff. We are working with them to ensure a much better experience going forward. We hope you will choose us the next time you visit our area. Sincerely, Hotel Management
I enjoy by stay there, my fiancee came in from out of town,so overall we enjoy our one night stay at Extended stay Germantown
Business response:
Derrick, thank you for being our guest. We are pleased overall you and your fiancee enjoyed your stay at our hotel. Thank you once again, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
I did not like the fact that he was not going to give me my room after I just drove 9 hours because I did not want to tell him where I worked. What if I worked for the CIA? I was tired from the road, and then to be asked 20 questions was beyond me. Check is has to be better.
Business response:
Shytanya, we generally know how tired you would be after a long drive, and you were hoping for a seamless check-in, but we apologize that this was not your case. We are reviewing your case with our front desk team to ensure we deliver a pleasant experience to all of our patrons right from their arrival. We hope other than this, your stay with us was a nice one and you will come back soon for a perfect stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,947 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.