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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness could be improved greatly. The bathroom in particular needed attention, like the bathtub was caving in and as another guest stated, there was a dirty towel hanging from the curtain rod.
Business response:
Nicole, thank you for being our guest. We're sorry for your disappointment with the cleanliness of your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Hopefully, we will have the chance to make it up to you on a future visit. Sincerely, Hotel Management
The hotel was nothing like indicated. The bathtub was dirty and we had to buy a cleaner to clean it out. Also, there was a leak near the elevator on the first floor. Overall, we just used it as a place to lay our heads at night so in that respect it was ok.
Business response:
Thank you for choosing to stay with us. We're sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, your observation regarding the leakage has been shared with our maintenance team for review and action. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
the property location is great. the facilities basic. false claim of breakfast; they only had granola bars and coffee (not even juice!) , there were tiny black bugs in my carpet, the air is stale and gets no outside ventilation. Running the AC/heater did not improve the air quality. There was a requirement to bring your dirty towels to the front desk (embarrassing), there was a laundry mat on premises, and the shower was scratched and stained, with no handle bars. I grabbed the towel bar outside the shower to get my balance ... read more
Business response:
Kim, thank you for your review. Although you liked our convenient location, we are sorry for the issues you encountered in your suite and the inconvenience it caused. We will share your feedback with the appropriate team so that corrective actions can be taken to prevent such issues from occurring again. We are sorry our breakfast was not to your likings. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders for future changes. We value your comments and hope to have another opportun... read more
I liked the staying condition. It made me feel as if I could actually live there.
Business response:
Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management
The room was bare, no coffee pot, no cups, no shampoo or body wash. I guess you are supposed to supply your own. The free breakfast was granola bars and coffee. Overall, I was disappointed but maybe that is what extended stay is. I will not stay again. I wanted cheap and that’s what I got.
Business response:
George, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suit... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,180 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.