This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower rod was broken, if you turn the A/C unit on to heat it smells like burning paper, and the towels and bedsheets were dirty
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the stove have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
My face Towel was dirty, the tub was also dirty, and the water in the tub took forever to go out. However the sheets were clean and the pillow cases as well.
Business response:
Thank you for reviewing your stay. We are sorry for overlooking cleanliness in some areas and the maintenance issues you had in your suite. Appropriate teams have been addressed and they will take corrective measures. We hope you will consider coming again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Very friendly staff is what I like No pool or workout room and bed linen was dirty
Business response:
Thank you for choosing us on your trip to our city. We are glad you liked the courteous service provided by our team. However, we apologize for not meeting your expectations for a perfect stay. Your feedback regarding the oversight is shared with our housekeeping team. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Great hotel, great staff, very clean rooms, comfortable beds, great neighborhood!
Business response:
Fitz, thank you for selecting Extended Stay America for your needs. Delivering relaxing accommodations and excellent service is what we strive for, and we thank you for letting us know we could make this happen for you. Please visit us again when in the area. Sincerely, Hotel Management
No comment it ok but i think i paid to much to stay here.
Business response:
Thank you for sharing your feedback. We are pleased overall you had a pleasant visit, but we are sorry you were unhappy with the value we offer. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We appreciate your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.3 star rating with 1,253 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.