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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
👍 👍👍👍👍 Thank you for an awesome stay. Clean, friendly staff,
Business response:
Thank you for the great review! We are glad you loved our well-maintained property and friendly staff. We strive daily to please our guests, and your feedback tells us we are meeting those goals. The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management
No frills hotel This is a NO FRILLS hotel. No ice machine. No towel service. No breakfast. No pleasant workers. No pool. One working elevator. Smelled of pot in the hallway. Our room was not thoroughly vacuumed before we arrived. Found a shaver and washcloth under the bathroom sink. Front desk said that it was my fault that the wireless internet password was registered incorrectly. Seriously??!!! THEY are the ones that set it up!!!! Neighborhood was good. Stay here again? Never!! 👎 Stay at same hotel chain? Nope!!!👎
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Cold air excellent parking easy excess to places to eat
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable stay, liked our easy parking and our location close to a variety of restaurants was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management
Charged me $25+ for getting there 1 hour early when rooms were available. First time in all my travels. Toilet seat was broken, Key cards had to be redone three times in this one night stay.
Business response:
Thank you for being our guest. We are sorry you were unhappy with our hotel policy and regret the maintenance issues you encountered. Rest assured, your feedback has been shared with the appropriate team so that we can improve our service and facilities going ahead. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
I hade a smely room .............................................
Everything was good as advertised. Took awhile to check in but it’s understandable
Business response:
Thank you for staying at Extended Stay America, and for giving our hotel a great review. We are glad to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Wonderful The staff was very professional and pleasant to work with.
Business response:
George, thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review with our team. They will appreciate your recognition of their efforts. We hope to welcome you back the next time that you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.3 star rating with 1,253 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.