Extended Stay America - Memphis - Germantown

Business response:

Tony, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Michael and will be sure to share your comments with him as he will be so pleased. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Marjorie, thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you had a great stay with us and that our offerings were on par with your satisfaction. However, we regret any inconvenience you had in your room. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Nicole, thank you for being our guest. We're sorry for your disappointment with the cleanliness of your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Hopefully, we will have the chance to make it up to you on a future visit. Sincerely, Hotel Management