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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the property location is great. the facilities basic. false claim of breakfast; they only had granola bars and coffee (not even juice!) , there were tiny black bugs in my carpet, the air is stale and gets no outside ventilation. Running the AC/heater did not improve the air quality. There was a requirement to bring your dirty towels to the front desk (embarrassing), there was a laundry mat on premises, and the shower was scratched and stained, with no handle bars. I grabbed the towel bar outside the shower to get my balance ... read more
Business response:
Kim, thank you for your review. Although you liked our convenient location, we are sorry for the issues you encountered in your suite and the inconvenience it caused. We will share your feedback with the appropriate team so that corrective actions can be taken to prevent such issues from occurring again. We are sorry our breakfast was not to your likings. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders for future changes. We value your comments and hope to have another opportun... read more
I liked the staying condition. It made me feel as if I could actually live there.
Business response:
Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management
The room was bare, no coffee pot, no cups, no shampoo or body wash. I guess you are supposed to supply your own. The free breakfast was granola bars and coffee. Overall, I was disappointed but maybe that is what extended stay is. I will not stay again. I wanted cheap and that’s what I got.
Business response:
George, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suit... read more
They have to do a better job of not having gnats in the rooms.
Business response:
Nathan, thank you for sharing feedback about your recent stay. We apologize for the difficulties and the cleanliness issues you experienced in your room. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
It was nice staff was excellent would definitely recommend this location to my friends and family
Business response:
Thank you for your recent stay at Extended Stay America. We are delighted you enjoyed your stay and our outstanding service. Reviews like yours encourage the team to keep up the good work. Thank you again for your recommendation, and we hope you will revisit us. Sincerely, Hotel Management
Room was on third floor. 2 days out of three elevator would not go to third floor. Had to go to 2nd floor then walk up. Safety latch on inside of room door broken. Rooms really need to be updated.
Business response:
Thank you for taking the time to evaluate your stay and for sharing your feedback. We apologize for the problem you faced with the door lock as well as the elevator not being operational during your visit. We know such issues can have a significant impact on a guest's experience, and we will be sure to take care of it on your next visit. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.3 star rating with 1,253 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.