Extended Stay America - Memphis - Germantown

Business response:

Candice, thank you for being a loyal guest of Extended Stay America. We're delighted to know you were impressed with the service provided by our wonderful associates and that you enjoyed your stay with us. It is always a pleasure to welcome you back, and we hope to see you again very soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Debra, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for the service issue you experienced. Your feedback will be used as a training tool to improve our service going forward. Also, please note our website does mention that we don’t accept cash as payment. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. It is never our intention to disappoint you in any way, and ... read more

Business response:

William, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you were impressed with our location and that you found us to be a good value. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for sharing your feedback and for staying with us. We apologize for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your overall experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for the review and we hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're delighted to know you were pleased with the service provided by our superb associates and that you loved the amenities we offer. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management